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comet grr

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hi bought an electric oven from comet on april 14 ,and the thing broke down on 6th may,phoned customer service and was told an engineer would not be able to arrive until 14th may am i within my rights to return the oven to the store i bought it from and request a new oven, as i dont want a3and a half week old repaired oven

Comments

  • deanos
    deanos Posts: 11,241 Forumite
    Part of the Furniture 10,000 Posts Uniform Washer
    Pretty sure the store wont do anything without an engineer looking at it, Comet suck :(
  • InsideInsurance
    InsideInsurance Posts: 22,460 Forumite
    10,000 Posts Combo Breaker
    Comet are entitled to inspect the item and likewise make the decision as to deal with it as a refund, repair or replace.

    If you take it back to the store rather than waiting for an engineer you simply add to your own costs of having it unfitted and refitted rather
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