altered Windows systems files - what to do?

Bennifred

Having a problem with computer freezing every time I try to open any application after favourite (not) son messed with something (says he doesn't know what he's done!!). Internet seems to be O.K. Tried Dr Watson diagnosis: Windows KB891711 component has altered Windows systems files. Module name KB891711.EXE
I am not at all computer literate and would appreciate any advice (words of one syllable, please). I don't understand what the above means at all! Would like to prevent husband from killing son if at all possible........... :rolleyes:

SomeOne_2

If you're using Windows XP then you can always try recovering it using your CD.
An example of how to do this can be found:
http://www.michaelstevenstech.com/XPrepairinstall.htm

DVB_3

amghiggs wrote:

Would like to prevent husband from killing son if at all possible........... :rolleyes:

Should be possible to prevent, even though not that easy

This link contains some background info http://www.microsoft.com/technet/security/bulletin/MS05-002.mspx

The problem should be fixed by removing this file from startup. Which version of Windows have you got?

DVB_3

Sorry SomeOne ( again ), posted before I saw your post.

SomeOne_2

Don't apologise for either of those times! Your advice for this post is probably more useful, my solution wasn't to try and find the problem, it was just a general fix for it.
But as you mentioned above, it would be better if we knew which version of windows amghiggs uses.

Patr100

KB891711.EXE is a security patch from Microsoft- you should see it listed in add/remove programs probably under "hotfixes,"

It would be best to let it run if it doesn't cause any problems.

Bennifred

sorry- should have said - we have Windows98. So if KB891711.EXE is a security patch, why would it be causing problems? (Excuse me if that is a silly question, as I said I really don't know much about these things). Thanks for the replies so far, by the way!

DVB_3

If it's a Win98 - you need to remove this file from StartUp. Use msconfig (Start->Run->msconfig), go to startup options, find this entry, uncheck it and reboot. Should help. If not - let us know.

Bennifred

O.K. will try that. Thanks, DVB.

Bennifred

DVB you are a star! That seems to have done the trick, I am very happy :j , and son may live to cause even more problems - hurrah! Thank you very much indeed. :T

DVB_3

My pleasure