Wasting time on bank appointments

Evilm

Pollycat wrote: »

I'd have made a formal complaint on the grounds that the Bank Manager was an !!!!!! and was unable to think logically. Merry hell has indeed been raised about this.

Are you 100% sure that the manager wouldn't accept the Death Certificate as proof? Yes
What do you mean by 'having to go up the ladder to corporate'? The relative tried to get the manager to phone up his superiors in order to accept it - firstly even then they said no. Only when the relative threatened to close the account completely did they actually talk to probate who said "what the hell are you asking for that for?"


Are you sure they were asking for the original will? Yes. He refused a properly certified copy.

Are you sure they weren't asking your relative for a copy of the will as in bullet point 2, not as proof of death (which it isn't)? Nope, joint account with relative as one of the signatories.

Totally incompetent manager. Honestly, it happened

Even though it was a joint account which either party could withdraw funds out of the manager wanted to see the will before he'd take the deceased's name off.

Dave_C_2

We had a death in the family a couple of years back and I went through this on behalf of a family member. If the husband dies, then the wife does not need a will (and vice versa) if the estate is below a very large value.

Absolutely no problem at all with Halifax and Yorkshire Banks without a will. Interim Death certificate was all that was needed.

As fluffnutter implies, there is nothing more certain than death and taxes!

Total incompetence from the Banker.

Dave

Pollycat

Dave_C wrote: »

Total incompetence from the Banker.

Dave
do you spell that with a 'B' or a 'W'? :rotfl:

It seems to depend on which branch or staff member you get, rather than which Bank/Building Society the account is with.

Sounds like very poor staff training to me.

On the subject of staff training, a friend went to the Job Centre to ask about Income support and SMI (Support for Mortgage Interest) was mentioned.

The advisor said there was a 26 week waiting period before SMI was paid but I said I thought I'd read that it was 13 weeks on the Directgov website (and CAB had said it was 13 weeks too).
The advisor said 'Oh, you are probably better at computers than I am, I don't really like using them' (!!!!!!??).

When I got home I checked and it IS 13 weeks waiting period - and it's been 13 weeks since 5th January 2009 so her information is 3 years out of date!

Why aren't DWP updating their training when things change and making sure that their advisors know the current rules?
Or was she just stupid?

Dave_C_2

Pollycat wrote: »

Dave
do you spell that with a 'B' or a 'W'? :rotfl:

They are totally interchangeable. Spelling is optional.

What's the difference? I hear you ask.
Bankers are a useless bunch of idiots in banks supported by the Government. And the others are a useless bunch of idiots in Government supported by Bankers

Dave

virgo149

Just a quick update on my original problem. Having failed to acknowledge my complaint, I went away on my hols last week thinking nothing more of the problem & guessing I would never hear any more.

However, I've come home to a very long letter, apologising for my wait. They explained they only have one sales consultant in branch and they have a problem with appointments overrunning, etc, etc.

Anyway, the upshot is, I got my apology - and a £15 cheque by way of a sweetener.

That's a takeaway paid for on Santander then!

Also, having then opened the ISA online after my failed appointment, the transfer has gone through seamlessly in a matter of days and all funds are now with Santander, getting me a lovely 4% tax free interest.

meer53

Baffles me as to why anyone needs to go into a bank anymore !

Gothicfairy - Please make another eye appointment. It was discovered during a routine eye test that i had a problem with my eyes which could, if not treated, cause blindness very quickly. There are no real symptoms, i was referred the next day to an eye hospital where i had laser surgery to correct the problem.

Seeing people like me is probably the cause of your appointment running late.

trukdiver

fluffnutter wrote: »

I appreciate that the lack of involvement needed makes an ISA a viable proposition but, out of sheer churlishness, I'd never invest in a company with such an appalling customer service record (although I suspect most customers are perfectly happy).

My favourite 'Santander are shit' complaint involved a widow trying to close the joint account she held with her recently deceased husband only to be repeatedly told (even by the branch manager fgs) that 'his signature is required to close the account'. !!!!!!?

I went to Santander to open a cash ISA. After looking at my details, they asked if I was interested in an investment ISA. I had to make another appointment with a different person for this. He went through the blurb and then said he advised me not to open the investment ISA as it hadn't done very well in the last few years :rotfl:I then had to see the person I had dealt with originally to open the cash ISA. :rotfl:So I had three interviews where one would have done....