Santander won't let me take cash out

jamesd

That'll be an annualised rate of 3.5%, so 94 pence per day for every £10,000 of purchase price. For a £200,000 purchase amount remaining and the maximum ten days that's just £188. After that you might then also lose your deposit if the seller wants that more than giving you more time to get the purchase done.

Don't expect highly reliable answers from the Santander security team. They have something like a 50% accuracy rate with me. That includes things like saying an account is unblocked but leaving certain types of transaction or certain transactions still blocked. or saying that a transaction will complete, then it not completing. Or saying a transaction has been canceled when it wasn't canceled, just not being processed.

figgsey

So well done Santander. Thats another customer that you have managed to alienate...

So I spend 1 hour in their branch performing telephone checks etc. I gave as payment reason investment purposes to KISS. Stupid me. I thought that would keep you folks happy, what with tick in the box etc.

Ok, you wanted a 3rd opportunity to perform the same checks and find some weasel excuse to remonstrate. This time you however asked for the bank statement of the target beneficiary account! You wanted to copy this for sto be copies for some strange reason.

Of course, in doing so appear to have broken basic Data Protection laws. But lets leave that to the FS Ombudsman because this is probably beyond verifying with your staff.

In the meantime, I will be confirming account closure instructions shortly. So just one more payment left for you to screw up... good luck.

pmduk

Just read the financial problems column of any newspaper or check this forum to see endless stories of this shower's ineptitude. They're not fit for purpose. Don't bother trying to improve things, just move accounts and be grateful to get shot of them.

RetiredInThailand

StephH wrote: »

It looks to me that all UK banks are awkward. I'm also with a German bank and a collegue got a Belgian and French account and they are easy going but despite it is still secure.

You are correct, of course.

UK banks take security and anti-money-laundering to absurd extremes, and for no valid reason as of course all European banks are subject to exactly the same requirements yet manage to apply them successfully without making life so impossible for the customer.

innovate

RetiredInThailand wrote: »

You are correct, of course.

UK banks take security and anti-money-laundering to absurd extremes, and for no valid reason as of course all European banks are subject to exactly the same requirements yet manage to apply them successfully without making life so impossible for the customer.

Jee I hadn't noticed that my life and that of tens of millions of others has been made "so impossible" by the banks.

Lighten up, guys - - - banks are run by people, so they can't be perfect.

CleanShirt

RetiredInThailand wrote: »

You are correct, of course.

UK banks take security and anti-money-laundering to absurd extremes, and for no valid reason as of course all European banks are subject to exactly the same requirements yet manage to apply them successfully without making life so impossible for the customer.

Yeah no valid reason other than the Proceeds of Crime act and Money laundering regulations. Oh and Know Your Customer regulations from the FSA, and the other plethora of other anti terrorism legislation and red tape.

I've heard of people having received large payments to fund house purchases from relatives who owed them, to be told by the bank (not Santander may I add) to supply a paper trail of all this cash, so statements from the accounts where the funds came from, and also proof of where those funds came from aswell.:eek:

RetiredInThailand

CleanShirt wrote: »

Yeah no valid reason other than the Proceeds of Crime act and Money laundering regulations. Oh and Know Your Customer regulations from the FSA, and the other plethora of other anti terrorism legislation and red tape.

All based on exactly the same EU directives. All banks across Europe implement these to the same standards, but the non-British ones manage to do it without being a pain in backside. That's the big difference.

RetiredInThailand

innovate wrote: »

Jee I hadn't noticed that my life and that of tens of millions of others has been made "so impossible" by the banks.
Lighten up, guys - - - banks are run by people, so they can't be perfect.

There's no shortage at all of posts on here about people who are experiencing huge difficulties in opening or running a simple bank account for no reason apart from the excessive demands put on them by the banks.

This does not happen in other countries where the banks are also run by people.

pqrdef

i think it's because the UK's preferred enforcement technique is the threat of random prosecution.

missile

To my observation, it seems that Brit job's worths like to hide behind petty rules and red tape rather than try to help their customers.

If it's not money laundering regulations it is data protection act, health and safety legislation and if all else fails that is not my job.