Liklihood of getting deposit back

dnkforums

Hi all,

In late Jan, I placed a deposit on a baby item from an independent retailer using my credit card. I did not sign anything; the agreement was verbal.

Since then, I've been fobbed off with "we'll get stock soon" on the item but I've decided to source the item elsewhere.

Is it likely that I will be able to recover this deposit (about £150)?

Is it better to refer the item to my credit card company for recovery?

Hope you can help,
Regards,
DNK

pcombo

Did they explain you would get the item on a certain date. Or call you when it would be available or what?

Oliver14

have you asked the retailer for the deposit back?

dnkforums

Hi,

Yes, the item was promised (verbally) for 21st April then I contacted them regarding delivery just before the 21st and they said it would be "by the end of the month." Obviously, I contacted them again and they said there would be a delivery "within a few weeks."

The last time I contacted them, I was told there would be stock available yesterday and I'd be called about it but this hasn't happened and hasn't happened previously, either - I make all the running when in comes to keeping in contact.

So, no firm delivery dates just "we're waiting for stock."

I want to buy from elsewhere now as there is a real need for the product now and I'd like to understand the situation on the deposit.

Thanks
DNK

dnkforums

Oliver14 wrote: »

have you asked the retailer for the deposit back?

Not yet. Just about to.

pcombo

well they broke the contract regardless if its verbal. I would try ask them for the deposit back if they fail, call the card company tell them they broke the contract.

dnkforums

Matter resolved, thanks for your help :-)