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On the Beach have cancelled my hotel for my holliday
Rich33
Posts: 51 Forumite
They have cancelled my booked hotel and offered a substitute hotel which I'm not happy with, this ever happened to anyone? Where do I stand surely I should get an upgrade not a down grade, The hotel that I booked with my GF was rated a 4* independently and is right on the coastline. They have offered us an independently rated 2* which is not close to the beach.
Here is the message.
We are contacting you as the accommodation provider for your forthcoming holiday have informed us that they have had to make a change to your booked arrangements. Regrettably, your booking cannot be honoured due to contractual reasons.
When an accommodation provider makes a change to a booking, they must offer alternative accommodation of a similar standard and type to that originally booked and/or cancellation of the accommodation booking without penalty.
We do of course understand how inconvenient these changes can be. We have set out below details of the alternative arrangements the accommodation provider has offered. Should you decide not to accept the alternative arrangements on offer, please view other hotel options on our website and then contact us via My Messages with your preferences. We will then be happy to re-book alternative arrangements for you, subject, of course to availability. Please note that you will have to pay the difference in price, should your chosen accommodation option be more expensive than that offered by the accommodation provider. Should you decide not to accept the accommodation offered , or book alternative arrangements via our website, we will arrange for your accommodation booking to be cancelled and you will receive a full refund of the charges that you paid for these arrangements.
Please note that in accordance with our terms and conditions of booking and those of the relevant suppliers, should you wish to cancel your flight, transfer or other arrangements booked via our website, you will have to pay the cancellation charges applied by the relevant supplier, full details of which can be provided upon request.
We are very sorry that your accommodation arrangements have been changed. We trust you will find the recommended replacement accommodation arrangements to be suitable for your needs. Should you have any further questions relating to this accommodation change please do not hesitate to reply to our message. If you have any resort transfers booked, please let us know and where possible we will assist in amending these for you.
What should I do?
Here is the message.
We are contacting you as the accommodation provider for your forthcoming holiday have informed us that they have had to make a change to your booked arrangements. Regrettably, your booking cannot be honoured due to contractual reasons.
When an accommodation provider makes a change to a booking, they must offer alternative accommodation of a similar standard and type to that originally booked and/or cancellation of the accommodation booking without penalty.
We do of course understand how inconvenient these changes can be. We have set out below details of the alternative arrangements the accommodation provider has offered. Should you decide not to accept the alternative arrangements on offer, please view other hotel options on our website and then contact us via My Messages with your preferences. We will then be happy to re-book alternative arrangements for you, subject, of course to availability. Please note that you will have to pay the difference in price, should your chosen accommodation option be more expensive than that offered by the accommodation provider. Should you decide not to accept the accommodation offered , or book alternative arrangements via our website, we will arrange for your accommodation booking to be cancelled and you will receive a full refund of the charges that you paid for these arrangements.
Please note that in accordance with our terms and conditions of booking and those of the relevant suppliers, should you wish to cancel your flight, transfer or other arrangements booked via our website, you will have to pay the cancellation charges applied by the relevant supplier, full details of which can be provided upon request.
We are very sorry that your accommodation arrangements have been changed. We trust you will find the recommended replacement accommodation arrangements to be suitable for your needs. Should you have any further questions relating to this accommodation change please do not hesitate to reply to our message. If you have any resort transfers booked, please let us know and where possible we will assist in amending these for you.
What should I do?
0
Comments
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you should stick this up on a couple of bodybuilding forums, see if some brahs know the answer
helpful tips
it's spelt d-e-f-i-n-i-t-e-l-y
there - 'in or at that place'
their - 'owned by them'
they're - 'they are'
it's bought not brought (i just bought my chicken a suit from that new shop for £6.34)0 -
Can anyone help?0
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