windows 7 disc read error

gazza7788

Hi
i own a samsung rf711 notebook running windows 7
when i start the notebook up all i get is a black screen and a message saying, a disc read error has occured press ctrl alt delete to restart,but when i do this it happens again and again.
i ran a program called linux f secure to check for any malware and it says its clear of malware..
notebook is only 5 months old

any ideas?

Thanks

Gary

Dussed

Is there any sound coming from the hdd?
Like a clicking sound?

gazza7788

there was a clicking sound but not any more

Dussed

Sounds like you've suffered a disc failure, if you need the data from your hdd I'd recommend getting a good data repair company involved to see if they can get any of your data back. Be warned, it's an expensive process and there are a lot of scammers out there, I've experienced some myself.

If you want to get up and running again you're also going to need to get a new hard drive to replace the broken one. Are you still in the warranty period?

gazza7788

still under warranty..so i shall send it back
Thank you

Dussed

No problem, good luck

robmar0se

Have you tried using the Samsung Recovery solution? Interesting that you were able to run a linux scan, so the disk might not be totally dead.

http://www.samsung.com/us/support/supportOwnersHowToGuidePopupPrint.do?howto_guide_seq=1194&howto_guide_step_no=3&prd_ia_cd=N0000136&map_seq=21580

Otherwise warranty claim would be the best solution.