Changing Prepay Meters

buzzby

Hi

I have just moved into a new 1 bedroom flat which has prepay meters withe E.on.
Since I've been here I have had nothing but problems with them. Meters not being reset properly so it keep taking money when I put my card in. Then when I have to phone them its a minimum of 20 minutes on hold before I speak to them.
Then theres the charges, I'm paying a lot more now than when I was in a 2 bedroom flat and I'm hardly ever in.
So what I am asking is who should I change to?

Any help will be much appreciated

Cheers

Buzz

utility_csa

buzzby wrote: »

Hi

I have just moved into a new 1 bedroom flat which has prepay meters withe E.on.
Since I've been here I have had nothing but problems with them. Meters not being reset properly so it keep taking money when I put my card in. Then when I have to phone them its a minimum of 20 minutes on hold before I speak to them.
Then theres the charges, I'm paying a lot more now than when I was in a 2 bedroom flat and I'm hardly ever in.
So what I am asking is who should I change to?

Any help will be much appreciated

Cheers

Buzz

You need to ask for a DECOM-RECOM. This will totally remove the debt.

Pre-payment costs marginally more its a myth it costs alot more in majority of cases.

Bgas will exchange them to credit meters for free as long as you pass credit check.

Former_E.ON_Company_Representative:_Malc

Hi Buzz

I'm sorry for the long waiting times on the phone.

Since moving in, have you set up a new account with us and are using new payment devices or are you continuing to use the previous occupier's card/key?

It may be there's a debt on the meter belonging to the old occupier. If this is the case, the debt needs removing.

As utility_csa says, for gas prepayment meters this is done by booking a Decom/Recom appointment. If the appointment is booked before 3pm, an engineer will call the same day to do this.

Bit different for electric meters. With these, we send a message to the meter to remove the debt. The message can be picked up in approx the next three vends.

If this is debt related as above, all money offset against the old debt will be refunded.

You'll be able to see if there's a debt on the meter by going through the different displays. For gas, it's the display on screen 27; for electricity, it's screen S.

Just a heads up about using the emergency credit. Whilst in emergency credit, any standing charges or debt owed won't be collected until the next time the meter is topped up. Once topped up, anything not collected plus the energy used whilst in emergency credit will be taken back.

This can sometimes give a false impression of what you're using. Not saying this is the case with you Buzz; just something to be aware of.

Hope this helps a little. Give me a shout if you need any more info as will be happy to help.

Malc

sithmaster

buzzby wrote: »

Hi

I have just moved into a new 1 bedroom flat which has prepay meters withe E.on.
Since I've been here I have had nothing but problems with them. Meters not being reset properly so it keep taking money when I put my card in. Then when I have to phone them its a minimum of 20 minutes on hold before I speak to them.
Then theres the charges, I'm paying a lot more now than when I was in a 2 bedroom flat and I'm hardly ever in.
So what I am asking is who should I change to?

Any help will be much appreciated

Cheers

Buzz

Hi with some companies you need to wait 1 year to have a meter changed or pay a deposit, with others like EDF you can change 28 days after changing to them

buzzby

E.ON_Company_Representative:_Malc wrote: »

Hi Buzz

I'm sorry for the long waiting times on the phone.

Since moving in, have you set up a new account with us and are using new payment devices or are you continuing to use the previous occupier's card/key?

It may be there's a debt on the meter belonging to the old occupier. If this is the case, the debt needs removing.

As utility_csa says, for gas prepayment meters this is done by booking a Decom/Recom appointment. If the appointment is booked before 3pm, an engineer will call the same day to do this.

Bit different for electric meters. With these, we send a message to the meter to remove the debt. The message can be picked up in approx the next three vends.

If this is debt related as above, all money offset against the old debt will be refunded.

You'll be able to see if there's a debt on the meter by going through the different displays. For gas, it's the display on screen 27; for electricity, it's screen S.

Just a heads up about using the emergency credit. Whilst in emergency credit, any standing charges or debt owed won't be collected until the next time the meter is topped up. Once topped up, anything not collected plus the energy used whilst in emergency credit will be taken back.

This can sometimes give a false impression of what you're using. Not saying this is the case with you Buzz; just something to be aware of.

Hope this helps a little. Give me a shout if you need any more info as will be happy to help.

Malc

Malc,

There's no two ways about it. The company are an absolute joke. It has happened again the last 2 times I have topped my card up.
After spending another 30 minutes on hold each time it is still not sorted. Now I have to wait for an engineer to reset the meter again. Not that I have much hope it will work.
I will be spending tomorrow phoning round to try and change my supplier.

macman

PPM's cost the same as Standard tariff.