Admiral + Elephant car insurance totally fuming

sonudagr88

agree with Digitig's earlier comments about not neccessarily choosing the cheapest car cover but getting the right policy (at the right price obviously). I too have had difficulty in the past with insurance companies (direct line in particular), who seem to do anything they can to get out of paying a claim. I wondered if anyone else has had any good/bad experiences with specific companies? It would be good to know who to avoid and who to take seriously in the future!!

sue_s_c

I have also had a frustrating experience with motor insurance. I got a quote online through compare the market from "quote me happy" on 10th April but when I uploaded my no claims evidence they came back a couple of days later by email to say they would not take it. After research on their site I realised why and obtained insurance instead from RAC with cover starting on 13th april. After much difficulty I finally got to speak to a person at quote me happy and advised I was cancelling the insurance. He acknowledged this. since then I have had email after email from quote me happy advising me that I need to upload my no claims. every time I try to reply my email bounces back and when I try to use their contact us facility it does not connect. Finally I got a letter last week with the same message. I replied to it saying I cancelled this on 13 April!
today I have an email saying they are cancelling as they have not heard from me (!) and they are refunding my premium but deducting £53 for time on cover. Since time on cover was at most 3 days this seems a bit rich. Is there anything I can do about this?

Quentin

sue_s_c wrote: »

.............today I have an email saying they are cancelling as they have not heard from me (!) .......

You need to get this escalated and reversed.

Their action in cancelling your policy means you now have a cancelled insurance policy on your record which will mean you are going to have problems in the future (all insurers ask if you have ever had an insurer cancel a policy, and many won't even quote once you have this in your history)

Raise a complaint via their complaints procedure and progress it all the way until they reverse the cancellation and acknowledge their error in writing!

mikey72

Quentin wrote: »

You need to get this escalated and reversed.

Their action in cancelling your policy means you now have a cancelled insurance policy on your record which will mean you are going to have problems in the future (all insurers ask if you have ever had an insurer cancel a policy, and many won't even quote once you have this in your history)

Raise a complaint via their complaints procedure and progress it all the way until they reverse the cancellation and acknowledge their error in writing!

The customer cancelled first, and if it was sent or acknowledged by email, or letter, they don't need to declare they have had a policy cancelled. I'd also work out the time on cover, write explaining you cancelled the policy and why, and demand a pro-rata refund. If they don't refer the complaint to the FOS. Keep all correspondence.

ihateyes

i was with elephant for 4years, never had a problem.