Help please with orange livebox

katy2

Thanks to your help last week, I have reduced my monthly broadband charges and along with it received a new gizmo.

New gizmo's create new problems for a technophobe like me. You are going to groan, but I need some help re installing the livebox. First thing the cd tells me to do is, switch off firwall and virus programmes. I know I am being really thick, but I cannot see how to switch off zone alarm or the avg, could some kind soul point me in the right direction please.

Thank you.

netdumdum

Bottom right of Windows where the clock is there should be icons for AVG and Zone Alarm, Right click them, then select quit or shutdown program.

THE_MIDDLEMAN

Keep posting if you have any issues with your Live box - have had mine about 18 months now and its great.

007tiago

i've got the livebox and had the same problem,phoned orange broadband and they helped me install it on line and even set up my laptop for wireless ,they were very good and made it so easy 10 out of 10

cracker1979

also check out https://www.orangeproblems.co.uk

they have a broadband support forum and most questions you might have will have already been asked and answered there

albertross_2

Personally, I'd ignore the advice, there certainly is no reason to switch off AV..

katy2

Thanks everyone, I now have it installed.

I did end up having to phone the customer support team, although I had it all connected up correctly and had done nothing wrong, it wouldn't let me type in my passwords, so had to ring to get it done manually from their end. However full marks to the guy, he was very good and helpful, apart from the 0870 number I really couldn't fault them.