hair dye ruined necklace

jodie04

hi all,
hope some one can help

i bought jo-baz hair colour remover and followed instructions to a t
it said to wash out get in shower and rinse off as u had to do it for 15 mins in all,
no where in instructions did it say remove any jewerly,
i went in shower with silver necklace and once finished it was gold/black,
the company are saying even if i applied it neat on to necklace it wouldnt cause that, but it has and not sure how i go about getting them to sort or pay for damage, necklace was an anniversary present so really want it sorted
thanks for any help xx

fluffnutter

Stupid question, but have you tried to clean it with some silver cleaner? Silver tarnishes easily but it can usually be cleaned very easily too.

jodie04

will try that, someone did suggest toothpaste?? lol
but its really annoying me that company just wont own up!!

Forwandert

I don't think you will get them to own up as I don't really think they're to blame. I'm guessing the instructions didn't say to get undressed before you got in the shower but somehow you would have done. If the product was to remove hair colour I would say there's a good chance of staining something along the way. Its probably a mix of of the chemicals in the dye and remover that has caused it if the item was sentimental to you I can't see why you would leave it on whilst using chemical products in the instructions or not.

fluffnutter

jodie04 wrote: »

will try that, someone did suggest toothpaste?? lol
but its really annoying me that company just wont own up!!

If the necklace can be cleaned, then they don't really have anything to own up about. Silver tarnishes in normal air over time so it's just something that happens, tbh.

Give it a good clean with something designed specifically for silver.

StaffsSW

It's a good thing that hairdryers now come with a "Do not use in the shower" warning sticker....

fluffnutter

stevew8975 wrote: »

It's a good thing that hairdryers now come with a "Do not use in the shower" warning sticker....

The OH works away during the week and spends a couple of nights in a hotel. He particularly likes the notice on the little safe (which is about the size of large paperback).

In big letters it warns 'DANGER OF SUFFOCATION'. Dangerous to what? A fieldmouse?

Bongedone

This method cleans silver in seconds. You can literally watch the tarnish vanish:

http://cornet-mouthpiece.info/cleaning-silver-bicarbonate-soda.html

withabix

Dye removers contain reducing agents , which are chemicals such as hydrogen peroxide or ammonium hydroxide.

The black colour is the result of the hydrogen peroxide reacting with the silver.

If you are also seeing a gold colour, that suggests that your necklace might only be silver plated (silver on copper).

cattie

I've always been under the impression that jewellery, even gold and silver, let alone fashion jewellery, should be removed before using hair colour.

Some silver cleaner should bring it back to it's former glory, so no need to think of damages.