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Parcelforce lost my item but won't refund me - help please!

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Comments

  • bris
    bris Posts: 10,548 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    I wouldn't bother with the LBA, the Royal Mail are exempt from legal action, they have Royal immunity from civil action.
    You need to exhaust all the appeals procedures with them.
  • arcon5
    arcon5 Posts: 14,099 Forumite
    Part of the Furniture 10,000 Posts Combo Breaker
    bris wrote: »
    I wouldn't bother with the LBA, the Royal Mail are exempt from legal action, they have Royal immunity from civil action.
    You need to exhaust all the appeals procedures with them.

    Op used ParcelForce, not RM
  • agrinnall
    agrinnall Posts: 23,344 Forumite
    10,000 Posts Combo Breaker
    arcon5 wrote: »
    Op used ParcelForce, not RM

    From the Parcelforce website:

    Parcelforce Worldwide is a trading name of Royal Mail Group Ltd

    http://www.parcelforce.com/help-information/about-us/our-company
  • vixtagirl
    vixtagirl Posts: 13 Forumite
    So just to update on this....I sent the appeal letter off about a month ago and last week received a cheque from Parcelforce. It was only to reimburse me for the lost item though, there was no refund for the cost of posting the parcel (£14). I am thinking of applying through the Postal Redress Service to claim some compensation due to the time, hassle and additional costs incurred in trying to sort this out. Parcelforce = never again!!
  • custardy
    custardy Posts: 38,365 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    agrinnall wrote: »
    From the Parcelforce website:

    Parcelforce Worldwide is a trading name of Royal Mail Group Ltd

    http://www.parcelforce.com/help-information/about-us/our-company

    Of Royal Mail Group Ltd.
    The group is not exempt,only Royal Mail
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