Welcome taking ages to settle PPI claim

Jenny0050

I'm new to the site and this is my first post- I was wondering if somebody could offer advice on a PPI claim with Welcome Finance...
My loans were paid off a couple of years ago (I made every payment on time).
I was ‘forced’ to take out PPI with the loans-so decided to claim back the money that was rightfully mine- I filled in an application form before Christmas- yes, this claim has been going on over 21 weeks!! –and quite frankly I’m getting fed up and frustrated at the time it’s taking- I don’t think Welcome are handling my claim in a timely and efficient manner.
For example, I received a letter dated 12th December 2011 saying ‘Thank you for returning the completed application form’ then to my surprise I get another letter dated Saturday 28th December saying ‘they have not received my application form’ and then on the 3rd January I get yet another letter saying ‘they have not received a completed application form and threatening to close my file within one month of the date of this letter’.
I emailed them- asked what was going on ???!!! -they apologised and said it was a mistake- they HAVE received my application form and everything is OK.
Then they said I might have been sold the policy by a ‘broker’ so could I provide further details which I did- I definitely was NOT sold the policy by a broker- Express Finance just simply INTRODUCED me to Welcome- I wrote to them explaining this.
They have been “investigating” this for over 2 months!!!
I phoned Welcome up today for an update on my application and I was just told they are “investigating” –no more information ....so I phoned the number on the FSCS website to complain about the time taken to deal with my application and are they dealing with it efficiently- but that number just put me back through to Welcome ?? After insisting to the woman from Welcome that I wanted to make a complaint she gave me an address to write to- but again it’s a Welcome address.
Is there somebody other than Welcome I can complain to??
Has anbody else had similar problems??

elunia123

Hello
1st- good job that u are trying to get the money back!!!!
I'm dealing with Welcome Finance but through the FSCS because my loan was after 2005. All I know from other posts if your loan was before 2005 than u have to deal with Welcome Finance straight. U can make a complain to The Financial Ombudsman Service and they will deal with this with no charge!!!

elunia123

All they do is uphill to a person who is trying for a refund of money.
My application was sent 1 time in March and since then I got 3 letters back: that missing signature; that the signature does not match the database; we need your passport to confirm the identity and so on.
I made a phone call them today because I received a letter that they do not have my passport passport CRAP they sent my passport after he was sent to them <within one day>and I asked for a recorded delivery to send it back!!!! WHAT A MESS!!!!
But today the lady in the phone told me that my application is now complete (after 2 months:/) So I can only cross finger and wait.
WFSL documents the whole thing, but under the eye of the FSCS and it is for them to decide whether to return the money. I HOPE THEY WILL BECAUSE 3000Ł not lying on the ground and was not paid out of my consciousness

BLINDEDBYMEDIAPROPAGANDA

elunia123 wrote: »

All they do is uphill to a person who is trying for a refund of money.
My application was sent 1 time in March and since then I got 3 letters back: that missing signature; that the signature does not match the database; we need your passport to confirm the identity and so on.
I made a phone call them today because I received a letter that they do not have my passport passport CRAP they sent my passport after he was sent to them <within one day>and I asked for a recorded delivery to send it back!!!! WHAT A MESS!!!!
But today the lady in the phone told me that my application is now complete (after 2 months:/) So I can only cross finger and wait.
WFSL documents the whole thing, but under the eye of the FSCS and it is for them to decide whether to return the money. I HOPE THEY WILL BECAUSE 3000Ł not lying on the ground and was not paid out of my consciousness

They like to mess certain claims around for a while to delay matters especially when they are really busy!