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Elephant.... unfair charges, and for what? : (

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Comments

  • Rochdale_Guy
    Rochdale_Guy Posts: 1,710 Forumite
    Thanks.

    Still heard nothing. Story of my life.

    At least when I was with The AA, they let me put AUTOMATIC, and provided me with an automatic hire car while my Fiesta was being repaired.

    I can see elephant (Bell / Admiral) providing a manual - if ever I have a bang and needed an automatic hire car :(
    .
  • pkey
    pkey Posts: 4 Newbie
    I have now written and sent a letter to the CEO of Admiral and into the secure email form for Elephant. I explained my issue which took two full A4 pages and then wrote an A4 page on how frustrated I was at the service and finally threatened them with the Financial Ombudsman - It'll be interesting to see if they respond to that quickly. - We shall see what happens....
  • rs65
    rs65 Posts: 5,682 Forumite
    Ninth Anniversary 1,000 Posts Name Dropper Combo Breaker
    pkey wrote: »
    It'll be interesting to see if they respond to that quickly
    They will probably have 8 weeks to respond to a formal complaint and you need their final decision before the FOS will take it on.
  • Rochdale_Guy
    Rochdale_Guy Posts: 1,710 Forumite
    Does the 8 weeks apply to my complaint letter too?
    .
  • rs65
    rs65 Posts: 5,682 Forumite
    Ninth Anniversary 1,000 Posts Name Dropper Combo Breaker
    Have a look here:-

    http://www.elephant.co.uk/policyDocs/eleComplaints.pdf
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