Elephant.... unfair charges, and for what? : (

Rochdale_Guy

Thanks.

Still heard nothing. Story of my life.

At least when I was with The AA, they let me put AUTOMATIC, and provided me with an automatic hire car while my Fiesta was being repaired.

I can see elephant (Bell / Admiral) providing a manual - if ever I have a bang and needed an automatic hire car

pkey

I have now written and sent a letter to the CEO of Admiral and into the secure email form for Elephant. I explained my issue which took two full A4 pages and then wrote an A4 page on how frustrated I was at the service and finally threatened them with the Financial Ombudsman - It'll be interesting to see if they respond to that quickly. - We shall see what happens....

rs65

pkey wrote: »

It'll be interesting to see if they respond to that quickly

They will probably have 8 weeks to respond to a formal complaint and you need their final decision before the FOS will take it on.

Rochdale_Guy

Does the 8 weeks apply to my complaint letter too?

rs65

Have a look here:-

http://www.elephant.co.uk/policyDocs/eleComplaints.pdf