Help Please - Buyer has paid wrong postage

oodlenoodle10

Hi,

I have an auction just ended, the buyer someone from the US has already paid via Paypal but they have only paid the postage costs for UK.

How do I invoice them for the rest of the money? I don't want to contact them yet to tell them they have paid the wrong amount because I want to know how to do this first.

Plus they have a feedback score of -1 !!! I'd really prefer not to deal with them and take a lower offer am I entitled to pull out of the deal? I knew I should have blocked this type of bidder. Why don't Ebay cancel these peoples accounts.

Thanks in advance.
Oodle

ella2ethan1

Hiya, did your auction state wordwide? If so you may be stuck but if you email them and tell them about the postage they may back out (I had one who did that once was their first bid)

You can request money from paypal on the site and state its for FULL postage payment.

hth Sarah x

oodlenoodle10

Thanks
I did state worldwide but specified that buyers contact me to ask postage prior to bidding.

soolin

firstly refund the payment already made. Then just send them a new paypal invoice showing the correct post and packing and also send them an email explaining what you have done.

The reason I suggest doing it this way is that you don't want two paypal transactions for the same item as you will pay too much by way of fees. You will also have problems if the item doesn't arrive and the buyer does a chargeback.

remember that you need to send it by a trackable method to cover yourself against chargebacks.

In future make sure you stop people with less than 0 feedback bidding, it is easy to set your preferences to do that.

Finally, whatever happens remember that the buyer can leave you feedback. Just be polite but stick to your guns and you should be OK.

Soo

Altarf

oodlenoodle10 wrote:

I have an auction just ended, the buyer someone from the US has already paid via Paypal but they have only paid the postage costs for UK......Plus they have a feedback score of -1

Advertising goods for sale to anybody anywhere in the world, allowing negative bidders and taking Paypal on the transaction. You do like living dangerously.

stavros_2

Altarf wrote:

Advertising goods for sale to anybody anywhere in the world, allowing negative bidders and taking Paypal on the transaction. You do like living dangerously.

what's alternative would you suggest to paypal?

oodlenoodle10

Altarf wrote:

Advertising goods for sale to anybody anywhere in the world, allowing negative bidders and taking Paypal on the transaction. You do like living dangerously.

The item in question has only gone for £6, hardly living dangerously am I. I posted on here for advice.

Thanks to the others.

soolin

Altarf wrote:

Advertising goods for sale to anybody anywhere in the world, allowing negative bidders and taking Paypal on the transaction. You do like living dangerously.

Paypal is not a problem as long as you use it sensibly, a lot of the scaremongering stories are because people haven't read the paypal terms and conditions.

Selling abroad isn't a problem as well, as long as you avoid a couple of notoriously dodgy countries, again it is common sense.

The only thing I would agree on is that it would be sensible to set preferences to disallow bidders with less than 0 feedback.

Soo

Altarf

soolin wrote:

Paypal is not a problem as long as you use it sensibly, a lot of the scaremongering stories are because people haven't read the paypal terms and conditions.

If you want to defend a chargeback their T&Cs require you to send stuff by a trackable delivery method. Tricky when the buyer is not in the UK.

soolin

It is possible to send a trackable parcel overseas, just check out the Royal Mail website.

However people tend to start chargebacks when they don;t get satisfaction from the seller so if the seller is happy to send something just insured then they can refund the buyer without recourse to a paypal chargeback. All the seller needs to do then is reclaim the amount back from the post office.

I rarely send my lower priced foreign items trackable, I do however send them with some form of proof of postage and should an item not be received in a sensible time frame then would refund and claim myself against the post office. So far all my lost parcel claims have been honoured, even the one last year that disappeared en route to Las Vegas (I sell a lot to Las Vegas, which is very odd!)

Any seller that routinely expects their buyers to go through a chargeback to get a refund on a non delivered item isn't going to last long.

Soo

katiepops_2

If you send it via Royal Mail's international signed for service (it costs airmail plus £3.30), you can track it on the RM website until it gets passed to USPS, and then you can track it on USPS using the RM tracking number.

Kate