HSBC Settlement advice

hally28

Hi all,

I have finally had a reply from HSBC after 12 weeks in total after emailing the chief exec (thank you to who gave me the details, sorry I cannot find the post to get your name)

I am very pleased with the offer but just wanted some advice if possible.

My claim was for 4 loans and a credit card, but the credit card and one loan was past 6 years and they have said they do not hold details but if I can provide statements they will look into this for me but as a settlement figure I have been offered £6,200 which I did not expect.

The way the letter is written on the acceptance letter that this is a final settlement but only lists the 3 loans not for all 5 does this mean that should I accept it closes all the 5 claims or just the 3 on the letter and should I find statements I can claim on the other 2?

I have searched my house and dont think I have the statements and wouldnt know how to go about finding them and am more then happy with the offer but just wanted to ask advice

Many thanks

[Deleted User]

hally28 wrote: »

just the 3 on the letter and should I find statements I can claim on the other 2?

It certainly sounds that way. The problem is that the Bank themselves obviously don't have records of this. To be certain, you could write a Subject Access Request (SAR) letter to the Bank which should provide all details the Bank does hold on you. Excellent template here:
https://forums.moneysavingexpert.com/discussion/1475553

If you send for the SAR do note that the Bank have forty days to respond, during which time I wouldn't sign the acceptance of their final offer.

Your only other alternative is to dig out some statements from your own archive...or accept what they have offered already.

hally28

Thank you, I did think it may be the case, I am more then happy with the figure to be honest I thought I would only get a few hundred not thousand and im not wanting to be greedy.

thank you for your advice

[Deleted User]

hally28 wrote: »

im not wanting to be greedy.

Nevertheless, do remember that this is your own money you are entitled to.
Enjoy your redress and congratulations on your success.