Le Creuset, Known Fault!!!

Cliecost

Hi,

I recently had a problem with one of their 3-ply pans, I've gotten it all sorted now but in the process of doing this I was told by a Le Creuset rep that, 'This is a know fault with all the 3-ply stainless steel non-stick pan's'.

He went on to say 'Although it says, on the box and it is stamped on the base of all the pans, that it is dishwasher safe, it isn't. The 3 layers are steel, aluminium, steel and because the 3 layers are exposed on the rim, when the pan is being washed by the dishwasher the aluminium reacts with the dishwasher salts causing the non-stick coating to peel.'

He's told me that I should wash the new one by hand if I want to avoid this again.

So if this has happened to anyone else, it's a fault of the pan so is covered by the 10 year guarantee.

paddyrg

Does the guarantee include coatings? Worth checking the small print, as the *pan* might be covered, but the coatings not (eg enamel chipping, PTFE delaminating).

Cliecost

paddyrg wrote: »

Does the guarantee include coatings? Worth checking the small print, as the *pan* might be covered, but the coatings not (eg enamel chipping, PTFE delaminating).

No, what I'm saying is, if the coating peels then its is because of the fault with the pan so is covered by the 10 year guarantee.