Tesco purchase

truthman007

Few months back i bought a electric toothbrush for £17 in 50% off. Now it is not charging up any more. Can i return back to store and get a new one. I've a receipt.

Spank

Yeah, they usually are good for up to a year.

Figment

truthman007 wrote: »

Few months back i bought a electric toothbrush for £17 in 50% off. Now it is not charging up any more. Can i return back to store and get a new one. I've a receipt.

As long as it wasn't sold with known faults, then you should be able to get a replacement/refund. Although unlikely, it's their prerogative to arrange a repair if they deem it more cost effective

Enterprise_1701C

Any new consumer durable sold in this country HAS to have at least a year's guarantee, the price does not matter.

robmar0se

Subject to Figment's comment above, if not in stock, the law permits them to refund yr money. I wouldn't think it would be cost effective to repair, so Tesco may upgrade you, or give yr money back.

johnmc

Not sure about Tesco but Asda allow the purchase price against a new model.

Notmyrealname

Enterprise_1701C wrote: »

Any new consumer durable sold in this country HAS to have at least a year's guarantee,

Rubbish. I suggest you go and learn about the Sale of Goods Act. There is no such thing as a fixed term guarantee, only that after the first 6 months it is up to you to prove there is a fault that was present at manufacture.

stardak

Always worth a try!

neilwoods

As figment says, if it was sold as defective or missing part (unlikely for tesco), then they could argue, you bought the item knowing it a problem.

As long as it is not been damaged by someone, then yes should get a full replacement or refund.

Correct me if i am wrong, but most of these 12 month warranties are worthless, more of a courtesy offered by companies to reassure the person buying an item.

Its the sales of good act that is what is important, as stated above 6 months. After that have upto 6 years to make a claim (except scotland 5 years)

Figment

neilwoods wrote: »

Correct me if i am wrong, but most of these 12 month warranties are worthless, more of a courtesy offered by companies to reassure the person buying an item.

A warranty is in addition to the purchaser's statutory rights. Warranty terms and conditions cannot void or diminish those rights.

wealdroam

Enterprise_1701C wrote: »

Any new consumer durable sold in this country HAS to have at least a year's guarantee, the price does not matter.

Is that true?

I didn't know that.

Can you please provide a citation?