warranty direct misleading and dishonesty sale!

angry_direct

Duncan McClure Fisher

ManagingDirector
Warrenty Direct Ltd
Quadrant House
20 Broad Street Mall
Reading
RG1 7QE


Dear Duncan McClure Fisher




I am writing tomake an official complaint regarding your company’s refusal to pay for myclaim. I have bought the comprehensive extracare car warranty from your company on 17 November 2011. When I have talked toyour one of the sales consultant who is Mark Coyle, and checked all the detailsand information with him regarding to my policy, and he told me my car turboengine which is definitely covered it. Unfortunately my car had problem on 19January 2012 and took it to BMW main dealer and checked it and the servicedepartment told me that my car turbo engine regulator caused to my power flatwhen I pressed the accelerator. But theclaim department refused my claim stated that particular part is not covered inthe policy and I have to pay all the repair fees at the end.

When I talked tothe claim department and he asked me to refer to the warranty handbook, but I Neverhad received it and what I got was the policy document, the claim form and thecertificate of the policy. According to the policy document I received fromyour company it showed the turbocharger units are included in the cover and itdidn’t mention anything about the handbook.

After my claim isrefused from the claim department, I had made a phone call to Mark Coyle andtalked to him what the claim department told me and helped me to check outwhat’s the problem. At that moment, hestill said to me that the turbo is covered in my policy, He can’t think of areason why it is not covered and cannot make a claim. Even the sales personadmitted it should be covered, of course I trusted all information he told meare all correct. It was never mention in the policy document that I shouldrefer to the handbook to see what are covered in the policy and what arenot. Therefore, I do not know anythingabout the handbook and never thought my claim would be refused based on what Iwas told from the sales consultant and from the policy documents I received.

When I cancellingthe policy your staff over the phone said to me that ‘’mark is selling you aproduct of course he would say yes to everything because he wants us topurchase the product.’’ Is she telling me that it is my fault trusting yoursales consultant when selling me the product? She simply is telling me thatnobody would be stupid enough to believe that I would get the same product ashe is offering me on the phone. Whywould I buy the product if I don’t believed what sales consultant was tired tosell me, I don’t think anybody would if you don’t trust that person. I am extremely disappointed for both salesand after sale of your company. I have cancelled the policy but I don’t think Ishould be required to pay for anymore fee related to the policy. This isgenuine misleading and dishonesty at the point of sale. It wouldn’t be fair for me to carry on payingfor something that is different to the one I have been sold. In fact, I think your company should refund meof what I had already paid instead.

Your attitude indealing with claims is a far cry from when you are trying to sell yourworthless warranties.



I shall beposting my comments to any related forums and reserved the right to complain toFOS.

maninthestreet

Have you received a reply yet?

poppasmurf_bewdley

This is what happens to the money you and others pay for these so-called warranties:

http://www.dailymail.co.uk/news/article-2134418/My-Super-Sweet-16-father-spent-20k-hiring-Nicole-Kidman-Tulisa-party-facing-jail.html

Enuff Said!!!

poppasmurf_bewdley

There's another thread about these so-called warranties:

https://forums.moneysavingexpert.com/discussion/1857327

property.advert

Are there really people out there who still buy this crap ?

Foxy-Stoat_3

One word, "spacebar"...you should use it more often.

Bad luck on your BMW, my 320d has the turbo replaced a few thousand miles before I bought it, so hopefully I shouldnt have the same problems....No help to you obviously.

Good luck with fixing your car.

fivetide

Foxy-Stoat wrote: »

One word, "spacebar"...you should use it more often.

Bad luck on your BMW, my 320d has the turbo replaced a few thousand miles before I bought it, so hopefully I shouldnt have the same problems....No help to you obviously.

Good luck with fixing your car.

That entirely depends on whether they removed the plastic swirl flaps or not.

If they put it back to standard, get it fixed before it goes pop!

5t.

Foxy-Stoat_3

Well its a E91 so the swirl flaps are not so much of an issue, E46's were bad.