3rd Amazon item not received

soolin

I'm either unlucky or else I am a scammer....

I've recently had 2 refunds for heavy items on Amazon from marketplace sellers that have not arrived and now have a third that appears to have gone astray as well.

This is getting ridiculous and it is getting to the stage where I am embarrassed to buy anymore on market place in case I get flagged as a problem.

I buy quite a bit so I know my address is fine and I am not buying things that are considered scammable.

sjbrun

I would be careful with amazon - one of their call centre staff told me they only allow 6 A to Z claims then they block your buying account, and if you have too many refunds they give you the boot too. Its mostly automatic and then you have to appeal which is a crazy process.

Crowqueen

I think they raised that limit to something quite high (I heard 50) recently.

I had one INR before Christmas from Amazon on a Kindle cover; luckily, my mother had bought me a better one for my birthday within a week or so, so there was no need to try and chase up a replacement.

F&L

Wouldn't most sellers offer replacements rather than refund the order? Unless you requested a refund rather than a replacement I'd wonder whether the seller even had the item to send (drop shipping perhaps?). Sometimes a seller's feedback gives cause for doubt. I always offer a replacement if available and the majority of buyers prefer that.

steveE2

Crowqueen wrote: »

I think they raised that limit to something quite high (I heard 50) recently.

I had one INR before Christmas from Amazon on a Kindle cover; luckily, my mother had bought me a better one for my birthday within a week or so, so there was no need to try and chase up a replacement.

Claim limit was raised on .com but not yet on .co.uk

Limits and Coverage Amounts

Buyers are limited to a lifetime maximum of fifty claims for purchases from sellers on the Amazon.com website. Withdrawn claims do not count towards this maximum. Buyers who pay for purchases from an Amazon seller via the Amazon.com website and buyers who use Amazon Payments for qualified purchases from a third-party website are eligible to receive up to $2,500 of the purchase price, including shipping charges.

http://www.amazon.com/gp/help/customer/display.html/ref=hp_537868_time?nodeId=200783670#time

Claim Limits:

• Buyers are limited to a lifetime maximum of five claims for purchases from third party sellers on the Amazon.co.uk website. Please note that if a claim is withdrawn, it does not count towards the five claim limit.

http://www.amazon.co.uk/gp/help/customer/display.html?nodeId=3149571

patchwork_cat

This is an unfair policy, IMO. I know why they are doing it to avoid those that are fradulently saying it is missing, but if you buy a fair few items 5 is nothing, particularly in some areas. How many returned items are you 'allowed'. I have been buying some marketplace books lately and although they state excellent or new sometimes they are infact not, I return them. Also their description on a number of books means that they are not always what I thought they were.


Well I did consider boycotting them as they don't pay taxes to Britain for their British arm, I think may be I will just follow through.

kurgon

I had 4 items go missing at Xmas...had a couple in the 12 months before that too and nothing has happened to me.

the_lunatic_is_in_my_head

The limit is on A-Z claims, which require Amazon to force the refund, not on INR claims.

Crowqueen

F&L wrote: »

Wouldn't most sellers offer replacements rather than refund the order? Unless you requested a refund rather than a replacement I'd wonder whether the seller even had the item to send (drop shipping perhaps?). Sometimes a seller's feedback gives cause for doubt. I always offer a replacement if available and the majority of buyers prefer that.

It depends.

If I had to buy it elsewhere, I'd prefer a refund.

I'm not normally suspicious of people I buy from whose items never turned up, but by the time the INR case ticks through it's usually a good few weeks after I originally ordered, and therefore I usually have already written it off and bought elsewhere - unless I'm happy to wait.

Also if I suspect the seller never sent it - which has happened elsewhere - I don't particularly want to deal with that person again.

I didn't get a Kindle cover I ordered from Amazon, but by the time I was eligible to raise a claim, I'd already bought one elsewhere. If it had turned up by then I would just have sold it on eBay.

soolin

Update:

By a strange co incidence 2 out of 3 items arrived today- so we obviously have a bottleneck in my local sorting office somewhere as I am there daily and these items were not there previously. One of the items, according to the despatch details was sent well over a month ago.

Incidentally, I did not open A-Z claims on any of them, in fact I have only done one A-Z years ago on a rogue book seller. I have had one of these items refunded so i'm just off to see how I repay the seller.