MSE News: Post Office to raise home phone prices 23 April 2012 at 4:23PM edited 23 April 2012 at 4:54PM in Phones & TV 6 replies 2.4K views

Former_MSE_Helen

This is the discussion thread for the following MSE News Story:

"Home phone customers face a line rental hike, though the Post Office is cutting the cost of calls to mobiles"

Read the full story:
Post Office to raise home phone prices

Quentin

Can I switch from the Post Office without penalty?

• Phone-only. The answer's yes. This is because standard line
  rental comes with no minimum contract. You just have to give 30 days'
  notice.

This is not quite the true picture.

If you had a new line installed by them, and you wish to leave within 6 months, then they do charge a £15 "penalty".

And you don't need to give a month's notice! (No notice is needed if you transfer to another provider, and if you want to completely cancel your phone (ie have it disconnected), then they just need 15 days notice.

guesswho2000

This is annoying, as I've just switched to them (1 month ago). My question is, as line rental is paid in advance, do they apply this retrospectively, or when they take the next quarter's payment?

Sky did exactly the same thing when I switched to them from BT three years ago, 1 month after the switch their prices rose by £1 per month!

m5rcc

The real question is there anyone else out there offering POHPs value?

Dorotheen

I've been with PO Home Phone for three years, have had some unbelievable problems with no landline for 23 days because of a breakdown of communication between POHP and BT Openreach but I was eventually compensated for this. The good value for me comes with the free weekend landline calls abroad, free weekend UK mobile calls and free evening and weekend landline calls, and the other costs for broadband and line rental are in line with BT and other providers so I'm sticking with PO Home Phone.

Broderack

guesswho2000 wrote: »

This is annoying, as I've just switched to them (1 month ago). My question is, as line rental is paid in advance, do they apply this retrospectively, or when they take the next quarter's payment?

Sky did exactly the same thing when I switched to them from BT three years ago, 1 month after the switch their prices rose by £1 per month!

Deeply I agree with you.That's too annoying.

Quentin

guesswho2000 wrote: »

This is annoying, as I've just switched to them (1 month ago). My question is, as line rental is paid in advance, do they apply this retrospectively, or when they take the next quarter's payment?....

Expect them to add it retrospectively to the following quarter's bill (pro rata from the date of the increase)