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Consumer Rights at a Beauty Salon?
superbabe612
Posts: 145 Forumite
Does the Sales of Goods Act apply to beauty treatments?
I recently visited a beauty salon with my daughter, who had gel nail extensions applied.
That same evening, 2 of the nails became discoloured and cracked so she painted the tips. During the next few days she realised there was quite a noticeable gap between the false nail and the cuticle/edge of the fingernail, and dirt was collecting around the edges. You could also see my daughter's fingernail at the edge of the false one. After a week, one of the false nails had cracked and started peeling off, so we took pictures and emailed them to the salon, as they didn't re-open until Tuesday, by which time 2 more of the nails had come off.
The owner replied by email from his holiday, and an email conversation followed where he stated I could take my daughter back to the salon for them to have a look, but he refused my request for a refund, saying it depends how the nails were treated and it was a more than a few days since the appointment.
I told him we didn't want to go back to the salon as my daughter heard 2 members of staff slagging off an overweight customer who was having a sunbed/tanning treatment at the time of our visit, but he hasn't replied.
Since my daughter was told that the nails would last for about 3 weeks, and she hadn't done anything to spoil them, I quoted the Sales of Goods Act, which he ignored.
What do I do next?
I recently visited a beauty salon with my daughter, who had gel nail extensions applied.
That same evening, 2 of the nails became discoloured and cracked so she painted the tips. During the next few days she realised there was quite a noticeable gap between the false nail and the cuticle/edge of the fingernail, and dirt was collecting around the edges. You could also see my daughter's fingernail at the edge of the false one. After a week, one of the false nails had cracked and started peeling off, so we took pictures and emailed them to the salon, as they didn't re-open until Tuesday, by which time 2 more of the nails had come off.
The owner replied by email from his holiday, and an email conversation followed where he stated I could take my daughter back to the salon for them to have a look, but he refused my request for a refund, saying it depends how the nails were treated and it was a more than a few days since the appointment.
I told him we didn't want to go back to the salon as my daughter heard 2 members of staff slagging off an overweight customer who was having a sunbed/tanning treatment at the time of our visit, but he hasn't replied.
Since my daughter was told that the nails would last for about 3 weeks, and she hadn't done anything to spoil them, I quoted the Sales of Goods Act, which he ignored.
What do I do next?
0
Comments
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superbabe612 wrote: »
I told him we didn't want to go back to the salon as my daughter heard 2 members of staff slagging off an overweight customer who was having a sunbed/tanning treatment at the time of our visit, but he hasn't replied.
What on earth has that got to do with fake nails having an issue?superbabe612 wrote: »Since my daughter was told that the nails would last for about 3 weeks, and she hadn't done anything to spoil them, I quoted the Sales of Goods Act, which he ignored.
What do I do next?
You go back and give them the opportunity to resolve the issue, if applicable (i.e. no abuse is shown)
You have to give the retailer the opportunity to put right any issue, if you won't go back, that's your choice and will not get you anything.
....its like you're making this harder for yourself intentionally?0
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