sxstrace.exe side-by-side error

MartialArtMan

This is driving me mad!

When trying to use certain programs i.e iCloud the following message appears:

The application has failed because its side-by-side configuration is incorrect.Please see the application event log or use the command line sxstrace.exe tool for more detail.

I've tried various things but the problem is still there. Please help!

DevCoder

I assume you've downloaded the runtime components as listed below?

If so then go to Event Viewer and post the events that highlight the issue (if you don't know how then ask and Ill help).


Microsoft Visual C++ 2008 SP1 Redistributable Package (x86)
http://www.microsoft.com/downloads/en/details.aspx?familyid=A5C84275-3B97-4AB7-A40D-3802B2AF5FC2&displaylang=en
Microsoft Visual C++ 2008 SP1 Redistributable Package for (x64)
http://www.microsoft.com/downloads/en/details.aspx?familyid=BA9257CA-337F-4B40-8C14-157CFDFFEE4E&displaylang=en
Microsoft
Visual C++ 2010 Redistributable Package (x86)
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=a7b7a05e-6de6-4d3a-a423-37bf0912db84
Microsoft
Visual C++ 2010 Redistributable Package (x64)
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=bd512d9e-43c8-4655-81bf-9350143d5867

MartialArtMan

Thanks for the reply.

Yes all of the above have been downloaded. I have found the Event Viewer but don't know how to use it....

Thanks again for your help.

MartialArtMan

Event viewer details:

[URL="file:///C:/Users/Terry/AppData/Local/Temp/tmpD845.xml#"]-[/URL] <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
[URL="file:///C:/Users/Terry/AppData/Local/Temp/tmpD845.xml#"]-[/URL] <System>
<Provider Name="SideBySide" />

<EventID Qualifiers="49409">59</EventID>

<Level>2</Level>

<Task>0</Task>

<Keywords>0x80000000000000</Keywords>

<TimeCreated SystemTime="2011-11-08T08:01:36.000000000Z" />

<EventRecordID>47838</EventRecordID>

<Channel>Application</Channel>

<Computer>Terry-PC</Computer>

<Security />

</System>


[URL="file:///C:/Users/Terry/AppData/Local/Temp/tmpD845.xml#"]-[/URL] <EventData>
<Data />

<Data />

<Data />

<Data />

<Data />

<Data />

<Data />

<Data />

<Data />

<Data />

<Data>C:\Program Files (x86)\Microsoft Office\Office12\GRAPH.EXE.Manifest</Data>

<Data>C:\Windows\WinSxS\manifests\x86_policy.8.0.microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.6195_none_517205a10f4550e3.manifest</Data>

<Data>0</Data>

<Data />

<Data />

<Data />

<Data />

<Data />

<Data />

<Data />

</EventData>


</Event>

Hope that helps!

MartialArtMan

^that was from the first time it ever happened. This is from today which I guess will be the same:

[URL="file:///C:/Users/Terry/AppData/Local/Temp/tmpD845.xml#"]-[/URL] <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
[URL="file:///C:/Users/Terry/AppData/Local/Temp/tmpD845.xml#"]-[/URL] <System>
<Provider Name="SideBySide" />

<EventID Qualifiers="49409">59</EventID>

<Level>2</Level>

<Task>0</Task>

<Keywords>0x80000000000000</Keywords>

<TimeCreated SystemTime="2012-04-22T05:27:34.000000000Z" />

<EventRecordID>77674</EventRecordID>

<Channel>Application</Channel>

<Computer>Terry-PC</Computer>

<Security />

</System>


[URL="file:///C:/Users/Terry/AppData/Local/Temp/tmpD845.xml#"]-[/URL] <EventData>
<Data />

<Data />

<Data />

<Data />

<Data />

<Data />

<Data />

<Data />

<Data />

<Data />

<Data>C:\PROGRA~2\MICROS~2\Office12\MLCFG32.CPL</Data>

<Data>C:\Windows\WinSxS\manifests\x86_policy.8.0.microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.6195_none_517205a10f4550e3.manifest</Data>

<Data>0</Data>

<Data />

<Data />

<Data />

<Data />

<Data />

<Data />

<Data />

</EventData>


</Event>

MartialArtMan

I have removed some of the ms office 12 as I think this may have been a dodgy copy from a friend.

I also have 15 different MS Visual C+++ listed. Shall I remove them all and just reinstall the ones listed above???

MartialArtMan

krisdorey wrote: »

I assume you've downloaded the runtime components as listed below?

If so then go to Event Viewer and post the events that highlight the issue (if you don't know how then ask and Ill help).


Microsoft Visual C++ 2008 SP1 Redistributable Package (x86)
http://www.microsoft.com/downloads/en/details.aspx?familyid=A5C84275-3B97-4AB7-A40D-3802B2AF5FC2&displaylang=en
Microsoft Visual C++ 2008 SP1 Redistributable Package for (x64)
http://www.microsoft.com/downloads/en/details.aspx?familyid=BA9257CA-337F-4B40-8C14-157CFDFFEE4E&displaylang=en
Microsoft
Visual C++ 2010 Redistributable Package (x86)
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=a7b7a05e-6de6-4d3a-a423-37bf0912db84
Microsoft
Visual C++ 2010 Redistributable Package (x64)
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=bd512d9e-43c8-4655-81bf-9350143d5867

Still struggling with this problem!

Shall I uninstall or current Visual C++ prior to installing these?