EDF not taken DD Payments - now what!

Terrylw1

Of course both are responsible for monitoring, but lets not forget suppliers frequently breach their licence conditions and mess customers about.

The supplier is obligated not to knowingly put a customer in a situation like this...that is there to be fair to all since many a customer landed in this scenario can be old or in a risk group. When a supplier gets it wrong, they should compensate and help...they offer the 12 month affair to anyone who has underpaid whether the customers fault or not so they haven't gone out of their way.

In terms of having an interest free loan, the whole industry is built on this principle since we have estimates which can be too low, but they can also be too high and these companies make a fortune off their customers that way.

jalexa

Lubylu wrote: »

I've received a statement today saying I owe £900 for 6months and they are going to take it out in one lump sum in May.

This is not the first post of about the prospect of "huge" sums going to be collected or technically probably fail to be collected, (but that is another issue).

It is a grotesque misuse of a mechanism designed for the collection of fixed regular direct debit payments and something which I think compromises direct debit as a mechanism for regular energy payments. I believe, regardless of any contractual right to levy a catch-up payment, a separate payment arrangement should be required for large one-off payments.

backfoot

jalexa wrote: »

This is not the first post of about the prospect of "huge" sums going to be collected or technically probably fail to be collected, (but that is another issue).

It is a grotesque misuse of a mechanism designed for the collection of fixed regular direct debit payments and something which I think compromises direct debit as a mechanism for regular energy payments. I believe, regardless of any contractual right to levy a catch-up payment, a separate payment arrangement should be required for large one-off payments.

Absolutely right.:T

In my case,They also failed to set up a DD (for gas) for 3 months. Compensation offered by EDf was £20 without me even asking. I reckon more could have been extracted.

Then they took a debit balance as per the OP case. A much less signficant amount than the OP, but when challenged they offerred a further £20.

EDF's management of the OP's account breaches the SLC's in many respects and it would be easy to formulate a case to put before the Energy Ombudsman. I am very happy to assist the OP if they want me to draft their papers.

EDF will back down long before that and would be advised to pay out £100 now rather than face such a case, where their overall costs will be significantly higher.