item sent Parcel force 48 - state delivered no signature

manna777

Hope someone can help - I paid for a item £132 exc delivery - seller has given me parcel force 48 tracking it state delivered no signature - but time stated I was at work - have called the depot and was told they would need to speak to driver!

where do I stand what can I do?

Item on ebay paid via paypal

thanks

chunkychocky

Go and ask your neighbours if they have taken it in. Check around in your garden and by your bins (maybe even look inside your bins). The driver will remember if he gave it to someone or if he left it so PF should be able to tell you on Monday once he is back in.

manna777

Have done all the usual checked the neighbours and all round garden and in bins - but reading other forum getting worried I may end up out of pocket - no item and not being able to claim off paypal

chunkychocky

I'm fairly sure it is the seller's responsibility to ensure that you receive it safely, so I would expect PayPal to refund you if they can't prove that you have actually received it. Fingers crossed the PF person can tell you where it is.

soolin

chunkychocky wrote: »

I'm fairly sure it is the seller's responsibility to ensure that you receive it safely, so I would expect PayPal to refund you if they can't prove that you have actually received it. Fingers crossed the PF person can tell you where it is.

Unfortunately for items under £150 only proof of delivery online is needed. For items over £150 the requirement changes to sellers having to show an online signature on delivery.

OP, did the postage take you over £150 by any chance?

manna777

Hi Soolin,

No under by £3 - it was sent by parcel force 48 which on the website state
2 day delivery

• Details
• Prices
• FAQ

2 day delivery FAQ

• What time will parcels be delivered by?
• Is a signature required?
• Can a parcel be left without a signature?
• Do you deliver on a Saturday?
• Can I send fresh produce?

What time will parcels be delivered by?

We will deliver parcels until 5.30pm
Back to top
Is a signature required?

A signature upon delivery is required for all of our UK services
Back to top
Can a parcel be left without a signature?

No, we require a signature upon delivery


but only the SENDER can claim for non delivery


Im now starting to get very worried

soolin

OK, you need to get the seller on your side and the both of you need to tackle Parcelforce about this. You also need to confirm the actual address that Parcelforce delivered to.