Any one else have problem logging onto their PowerGen account online ?

sallen2

I have not been able to for months, I keep chasing but get this sort of reply -

Subject: Your reply from Powergen
Date: Wed, 23 Feb 2005 17:05:18 -0000

Good afternoon Mr xxxxx and thanks for your email. I apologise for the
delay in getting back to you.

I am sorry to hear that you have been unable to view your account
details online.

We are aware of this system issue affecting a few number of accounts.
This is due to a database connection error between our system and some
online accounts. We are striving to rectify this situation as soon as
possible. Your continued patience in this matter is greatly
appreciated.

JimArnold

which is more than I have to a similar question posed 2 days ago

Curry_Queen

I've just spent the last couple of days chasing them about my online account, amongst everything else, and it seems my problem was two-fold in that when I first registered it was still TXU and they're experiencing problems with some of those accounts, but also, my username (usually your email) had been altered slightly and was missing a part so it didn't recognise the details I was giving it anyway :rolleyes:

The number to call to speak to the online accounts people is ... oh hang on, I got a whole list of numbers here from the various people I had to call ... ok, i think it was 0800 1950980 that sorted it out in the end, but if not, try 0800 1613012 or 0800 0563747 or 0800 363363 and hopefully they'll sort it out for you

sallen2

thanks for the phone numbers - rang the first one, spoke to a guy straight away, and he said he would pass my phone number to a supervisor to sort me out !! waiting now for a call back ........... holding my breath ....