Can I get a refund?

clg86

I bought 2 vouchers from kgbdeals for the mother and mother-in-law to have a massage in Manchester. the problem is, the plan was for them to go together, but after emailing the massage company they tell me they only have facilities to do 1 massage at a time... Each massage is 1 hour long which would mean having to wait around for each other for 2 hours.

Also, the mother-in-law had a bad experience with a male masseuse a couple of years ago so wanted a female (which I think is fair enough), but the female only works Saturdays. The only Saturday both parents could do is past the expiry date of the voucher.

We decided that we would ask for a refund because of these issues, but now kgbdeals AND the massage company are refusing to give me one.

KGB say there is a 10 day allowance for a refund, but if the massage company were to agree, they would honor it, but now the massage company are being just as awkward!

Where do I stand on this? Is there any chance of me seeing my money again?

vyle

It's up to the massage parlour I'm afraid. There was surely ample opportunity to check how the massage parlour operated before paying, and it's not the parlour's fault that their rota means that they do one person at a time, and ror should they breach sexual equality legislature and refuse to hire men.

It's not like the parlour has failed to perform, and so any refund will be purely down to good will.

clg86

No, I totally agree with you and I checked the website as I couldn't get through on the phone. It kept going straight to answer phone (in which I left several messages asking them to call me back and they never did), but it didn't state on the website anything about there being just one room.

It's just really frustrating...

Thanks for the reply.