Unsuitable baby toy

lizzywig

When DD was born my sister bought her two very nice toy bunny rabbits from Hamleys. The other day when she woke up from a nap I went to go and have a shower, so I left her playing in her cot with a couple of toys.

She was given quite a few toys which are for older children (she's almost 6 months) so I always check the label to make sure they say suitable from birth. When I came back about 5 mins later I could see some black bits over the bed, curious to what it was I realised that there had been a bunny rabit massacre :shocked: !! The poor bunny had been sogged to death by a teething baby, on closer inspection I realised that a lot of the fur on the bunny had come off and this was the black stuff (which looked like it had glue on the end). I was unable to tell whether she'd actually eaten any but that was a good few days ago and she's been ok.

I was talking to my mum about it and she said that she recalled my sister saying to her (not me) that it was for older babies. I doubled checked the lable (although I am pretty vigilant on this stuff) and it definitely says suitable from birth. So I went on the website and it says for children 3 years and older.

Apart from being a bit miffed that the lovely present from my sister is ruined which it wouldn't have been if it had been correctly labled (although I should better start getting used to things getting ruined) I do think it's very bad practice to advertisea toy as suitable from birth when it's in fact not suitable at all.

I want to write to them and ask them to do a product recall but is this reasonal or am I over reacting? Had a younger baby got hold of it and munched on the fur then it could have been more dangerous. On a side note it wasn't until afterwards that I stupidly realised that actually this toy has glass eyes which are definitely not suitable for young babies. I should have clicked before I gave it to her, I told my hands up to that but nonetheless I do think that it should be labled age appropriately. I don't want anything from them, I'm not after a quick buck, it's about safety.

Is there anything in particular that I should write for them to take notice? I just think it would be sensible for them to relable the products accordingly.

pulliptears

Screen shot the website now, thats your proof that there is a discrepancy. Write to them in the meantime, enclose a copy of the screenshot and a photo of the rabbit massacre and see where you go from there.

Being Hamleys I assume they will be top notch with customer service.

arcon5

Are you sure the eyes are glass and not acrylic?

Googlewhacker

Just write with your concerns, they may not do a recall on one persons complaint but for all you know others may have complained which could push them into action

durham_girl

arcon5 wrote: »

Are you sure the eyes are glass and not acrylic?

Does it matter?! Small round thing about the same size as a baby's windpipe would still choke the baby no matter what it was made of.