Best time to call ESA.

rogerblack

While googling, I found this:
http://www.whatdotheyknow.com/request/108501/response/268909/attach/2/FOI1052%20response%2028.03.12.pdf

In short - it's a breakdown of when ESA calls are answered most quickly.

In short - never call after 5PM.
For every day, the delays approach 15 min.

Monday isn't great, with the average wait over 4 minutes.
Friday is similarly busy, getting worse over the day.

Tuesday-Friday, 9-10AM is the best time to call, when calls are answered in under a minute except Fridays.
Call before midday Tue-Fri, and you'll get through in under a couple of minutes.

(The figures are till the 9th of March - so this may have changed a little)

Chrissiew

Now youve posted this everyone will call at those times and it will be busy then:rotfl:

SueDerbyshire

I had big problems getting through to ESA but from experience, I found that between 12pm and 1pm was the best time for me, strange because I thought that this would be the worst time due to it being lunch time etc.

I would just add, make sure you ask the call centre to ring you back, saves you money and they are happy to do this.

Good luck. Sue

atrixblue.-MFR-.

funny enough i called at around 10 on a wednesday and spent 25 mins on hold. da da da dadadaaah in my ear the whole time and sorry all our call center customer service agents are busy right now someone will answer you call shortly, alternitavely you can call us back later were open monday to friday 8am -6pm daadadaaah da da daaaaaah, then sorry all our call center agents are busy right now were unable to take your call goodbuy.

you get that constantly unless you keep redialing to jump in the que then the wait goes on.