Possible Car Rejection - Advice please

Stugolf

Hi everyone,

I purchased a 60 plate VW Polo Gti in May 2011 last year from a VW dealership as a used approved with 6k on the clock. I bought the car on finance and added a 4k deposit.

I had noticed that it started using oil (well documented) I took the car in in November 2011 for them to have a look, they agreed it was using too much and have the engine stripped and the piston rings replaced all under warranty obviously. They asked me to check the oil regularly which I did, initially it wasn't to bad but at the end of Feb 2012 starting really eating the oil again (1 litre in just under 800miles) so I took the car back to the dealership but they have come back with a very strange response:

VW currently don't have a fix for the car and are looking into it, in the meatime we will give you an endless supply of oil..... Firstly I find it unacceptable for me to keep topping my car up and be concerned each time I drive the car that its chewing through oil and secondly that VW are "working on a solution" to quote VW UK not the dealer "could be a week, could be a month, could be a year until they have a fix"

So I have given VW a month to source the problem and sort a suitable repair before I reject the car, I made my feelings clear in writing to all parties my intentions if they cannot fix the car within this timeframe.

My question is how easy will it be to reject the car on this basis if VW fail to deliver? I don't want a 6 month argument where they try and weasle there way out of it!

Any advice/help gratefully received

verityboo

Some engines do use a lot of oil. There have been Alfa Romeo 156s on the company fleet that seemed to run on oil, brand new Alfa said that oil consumption of 1 litre per 1000km (625 miles) was normal. I think other manufacturers included BMW

If they deem it normal and there is nothing they can do you might have to live with it

s_b

verityboo wrote: »

If they deem it normal and there is nothing they can do you might have to live with it

by the fact they are offering free use of an oil well i guess they are admitting culpability
however i dont think unless agreed between parties that its a reason for rejection
800 miles can be reasonable on some cars of course

Stugolf

They have admitted liability and are awaiting a repair from VW which will probably be a new engine but VW UK have stated, it could be a week, could be a month, could be a year before the solution is found

I'm not willing to wait that long on a car that cost 20k new and I pay a lot of money per month on on finance and added a 4k deposit too

Stugolf

Is there any advice on the actual rejection process?

motorguy

Stugolf wrote: »

Is there any advice on the actual rejection process?

Ring consumer direct or trading standards for advice. They'll be best placed to advise you on the exact course of action.

Also, you may want to talk to VW UK themselves. When i'd problems with my BMW very little was done until i spoke to BMW UK, then the following morning i'd the Dealer Principal on the phone with a resolution...

plane_boy2000

You have to give them the opportunity to fix the car, which you have done.

They have admitted that there is a problem, but that they don't have a fix for it, and cant tell you when they will. Sounds like a good reason for rejection.

As the car is on finance have you had a discussion with them direct?

adamc260

The TSI engines (Assuming yours has that) are prone to drink....

patman99

Even the Astra TDi I used to own drank oil until one day I put slightly thicker oil in. The car was 10 years old and only cost £300 so was not worried about engine damage.

I would not repeat it with a newer car though.

The strange thing is, older cars never used to consume oil as a normal part of their daily running. Is is just me, or are car engines not so well designed these dys?.

gilbert_and_sullivan

So VW have admitted liability, they are going to supply you with as much oil as it uses for free, and in anything up to 12 months time are likely to stick a brand new engine in your by then 3 year old car, again for free.

You want to reject this?

Meself i'd be smugly driving round quite happily topping the oil up every month safe in the knoweldge that a new engine would be the order of the day, and i'd probably pay them to replace the clutch if it showed any signs of wear when the engine got replaced.

You do as you think fit though.

Stugolf

pgilc1 wrote: »

Ring consumer direct or trading standards for advice. They'll be best placed to advise you on the exact course of action.

Also, you may want to talk to VW UK themselves. When i'd problems with my BMW very little was done until i spoke to BMW UK, then the following morning i'd the Dealer Principal on the phone with a resolution...

The information I have has been echoed by VW UK, who were very sorry but there is no repair at the moment