Virgin/NTL internet problems...

Ashok_2

NTL Problems:

I've had problems with my broadband connection since the beginning of the week. I connect wirelessly, and recently I have moved into a new room, as I have had an extension done at my house... Although at sometimes the internet connection will be perfect, and just as it was when I was right next to the router previously. After 6PM the connection regularly disconnects for a few minutes if not more. I've been told different things each time I called NTL, and I really am not sure if the problem with them or my router (I do know that a lot of other people are experiencing problems with them at the moment, but when I called them most recently I was told there is no problem with my modem as they did a check, despite there being an automatic message saying there is faults in my area... which they then told me had been solved.

I'm really confused and I just want to establish if the problem is with my router or not so I can then move on from there.

Thankyou!

Omertron

The best way to establish if it is your router is to connect your PC to the router using an ethernet cable. This should eliminate any wireless issues.
If it's consistently after 6pm, perhaps your neighbour is home and using wireless on the same channel as your router is set?

richt71

Ashok wrote:

NTL Problems:

I've had problems with my broadband connection since the beginning of the week. I connect wirelessly, and recently I have moved into a new room, as I have had an extension done at my house... Although at sometimes the internet connection will be perfect, and just as it was when I was right next to the router previously. After 6PM the connection regularly disconnects for a few minutes if not more. I've been told different things each time I called NTL, and I really am not sure if the problem with them or my router (I do know that a lot of other people are experiencing problems with them at the moment, but when I called them most recently I was told there is no problem with my modem as they did a check, despite there being an automatic message saying there is faults in my area... which they then told me had been solved.

I'm really confused and I just want to establish if the problem is with my router or not so I can then move on from there.

Thankyou!

Do you know how many people are sharing your local hub (the green box on the street)? I suspect you are sharing with a few people and it's peak time with people coming home and checking emails etc. Just a thought.

Ashok_2

richt71 wrote:

Do you know how many people are sharing your local hub (the green box on the street)? I suspect you are sharing with a few people and it's peak time with people coming home and checking emails etc. Just a thought.

It's just that it has started suddenly this week, I've never EVER had problems like this before, and have been a customer for well over 2 years. And at the same time many other people are complaining to have problems with them.

albertross_2

follow omertron's advice, you need to find out if it is a wireless issue or not first.

If it's any consolation, half the country has the same problem, the network is congestion between 5-11pm, and there are so many wireless routers about, that they all overlap each others frequencies, more than 3 in a 100m radius, and they will overlap, causing wireless interference.