Scottish Power Won't Repair Boiler

Lgas

Ridiculous service. Not being funny but you could get a fixed price repair from BG for way less than that, think it's £400 odd for over 2 hrs, that's fixed and covers all labour and parts.

If they'd have done their job properly and done a first visit, they would have seen that it needs the new graphite seal and locking nuts and saved you a lot of hassle :cool: Should be a van stock item for most companies.

grantboy1uk

I've had nothing but trouble since using SP Home comfort. I've had a leak on my PRV which they have attended too and resolved twice, the issue came back last week adn the engineer arived on friday night.

He said the prv is not covered as it joins onto a unvented cylinder, I explained that you guys have already tried to fix this twice before so why now are you saying its not covered?

I called SP on saturday morning only for the person on the phone to agree. I then called SP customer complaints this mornign and said my contract states that 'all pipe work is covered' and that there is no menction in the TCs saying that a unvested cylinder is not covered. the lady said your right, and that the engineer wasnt qualifed to fix unvested cylinders (so thats why he said its not covered, he also called his office and they confirmed its not convered), be careful using this service, they do tell lies and to be honest, even if they fix the prv im sure it wont last long as this will be the third time! I'm in process of arranging british gas cover, I cannot wait to get rid of SP.

I've had bad services before but serisously this is the worse possible and the sheer amount of complaints you can find online proves this. If you are considering SP, think twice and choose another provider, they all appear to be a lot better then SP.