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John Lewis - Standards are slipping
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hippey
Posts: 849 Forumite
I have always thought of buying goods from John Lewis, normally I would consider them first for electrical items because of their long warranties and good prices.
However in the last few months I have had a couple of items which have failed in warranty - yes they have been fixed but it's been a painful process of calling call centres only to be passed to the store and not called back.
To top it all in the last week I have had an 'own brand' fridge freezer have a couple of broken runners in the freezer.... It's out of warranty and I was happy to purchase spares and fit them myself so I called up JL 'tech support' who were far from helpful stating if it's out of warranty then I should 'Buy a new one as we don't sell spares or give out the manufacturers phone numbers due to Data Protection' (The power of google has solved that one)
I also bought a new PC over the last week with a couple of items missing in the box, it's taken 4 days to get hold of someone to deal with this....Only to be told to call back with the Serial Number (Yes, that's fine can I have your direct number?) Answer: No, ring the store number and ask them to be put through to the store direct.... I tried that for 4 days and only just got through today so what can I do? Answer - Nothing!
BOO!
However in the last few months I have had a couple of items which have failed in warranty - yes they have been fixed but it's been a painful process of calling call centres only to be passed to the store and not called back.
To top it all in the last week I have had an 'own brand' fridge freezer have a couple of broken runners in the freezer.... It's out of warranty and I was happy to purchase spares and fit them myself so I called up JL 'tech support' who were far from helpful stating if it's out of warranty then I should 'Buy a new one as we don't sell spares or give out the manufacturers phone numbers due to Data Protection' (The power of google has solved that one)
I also bought a new PC over the last week with a couple of items missing in the box, it's taken 4 days to get hold of someone to deal with this....Only to be told to call back with the Serial Number (Yes, that's fine can I have your direct number?) Answer: No, ring the store number and ask them to be put through to the store direct.... I tried that for 4 days and only just got through today so what can I do? Answer - Nothing!
BOO!
These are my thoughts and no one else's, so like any public forum advice - check it out before entering into contracts or spending your hard earned cash!
I don't know everything, however I do try to point people in the right direction but at the end of the day you can only ever help yourself!
I don't know everything, however I do try to point people in the right direction but at the end of the day you can only ever help yourself!
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Comments
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Did you try calling the technical support number rather than the store number? My new ultrabook came with a leaflet with a technical support number on it.
Also, what's missing from your laptop? Most just come with a battery, charger and some leaflets and if you're really lucky a software disk you'll never, ever touch.0
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