Lloyds TSB

woodybuzz

Moneyineptitude wrote: »

You only have six months from the date of the Bank's full and final response. As they don't appear to be in any hurry to reconsider your case, I'd say it's time to approach the Ombudsman but be warned you're going to wait many many more months!
Make sure copies of all correspondence with the Bank as well as copies of your statements are included with your completed Questionnaire (which can be downloaded at this or the FOS site).
Good luck.

Latest is that "they are re-calculating" as advised over the phone yesterday.

I have been told in the past that it is being "considered", "looked at" and "reviewed" so should I take "re-calculated" as a step in the right direction, or is it just another fob off?

magpiecottage

I think you should call FOS with the details and ask for guidance. If you do this they are likely to allow your case to be accepted even if the six month time limit is breached. However there is no guarantee, this is just providing you with a possible fall back.

woodybuzz

The letter I have from lloyds with their final offer of £1200 is dated 31/01 so I reckon I have a few weeks yet - is that right?

I posses an e-mail from April stating they are looking into my further documentation - does this confirm that the 6 months doesn't apply now as they have acknowledged that its "ongoing" so to speak?

All help appreciated!

Ta!

[Deleted User]

woodybuzz wrote: »

The letter I have from lloyds with their final offer of £1200 is dated 31/01 so I reckon I have a few weeks yet - is that right?

Personally, I would have lost patience with them long ago and sent this to FOS. I advised you in May that you were running out of time then.
It's entirely your call what you do now.

woodybuzz

Yes I am rapidly losing patience with them too. However, rather than wait donkeys with the FOS I will give them til mid July.

Does the FOS have a triage type system where the "obvious" wins are referred to the bank more or less straight away or is each case done on a case by case basis?

My claim goes back to 1997 - did the FOS "cover" Lloyds then?

Bearing in mind they have already offered £1200 you would imagine it is a formaility??

Thanks in anticipation.

[Deleted User]

They have offered you a "goodwill" payment of £1200 because that is the redress amount which FOS recommend for old loans where no details can be found.
FOS may find in your favour or not. There is no way to tell in advance, nor to hasten proceedings.

diddldonna

Have you called them again? I would call them now for an update, i did this and feel that they moved quicker when i kept ringing lol.

dunstonh

Bearing in mind they have already offered £1200 you would imagine it is a formaility??

Not necessarily and going to the FOS could be a gamble which backfires. Lloyds can withdraw the goodwill offer. If the FOS then find no case to answer then you lose it. That is unlikely. However, the bigger problem is that the FOS will award what is provable. If there is no documentary evidence to show what amount was paid, they will not force the company to pay an amount. So, you could lose that goodwill offer as part of the reason they are offering it is to avoid the FOS fee. If they incur the FOS fee then they may withdraw it.

[Deleted User]

dunstonh wrote: »

you could lose that goodwill offer as part of the reason they are offering it is to avoid the FOS fee. If they incur the FOS fee then they may withdraw it.

Well, the OP has already rejected that goodwill payment, so the Bank are under no obligation to offer it again.
The OP needs to decide whether he's prepared to lose out altogether.

woodybuzz

Whoa there!

I only rejected their offer because their letter said if I had further information to ring them. I rang them as I had found the single premium amount on a statement, start and end dates and the APR.

I sent copies of these off at their request.

I presume that Lloyds just don't hand out £1200 to anyone who has proof of having PPi and being missold. The reason(s) for being mis sold are still valid and even strengthened by now realising it was a single premium.

Do the FOS have juristriction over Lloyds from 1997 -that is my only concern - apart from Lloyds either being incompetent or purposefully delaying.