Comet Damage Allowance

partan

Received a new washing machine from Comet the other day, and after plumbing it in, I noticed it had a dent in the front. Machine still operates ok otherwise. I emailed comet and they replied saying that they could offer me a 'damage allowance' of £40 to keep the machine.

Has anyone experienced this before? Is this a negotiable figure maybe? Providing the damage is purely cosmetic, then i reckon I could be persuaded to keep the machine, not sure how far to push them tho...

arcon5

How much did you pay for the machine?

You could of course ask for a better figure, the worst they could can do is say no. Well... they could withdraw the offer all together, but unlikely as it would mean having to pay to collect it.

partan

£265. I'd imagine a dented machine is pretty worthless to them.

I was surprised to be offered that, i thought theyd just replace it.

Esqui

£40 off a £265 machine is a pretty fair offer, I'd say. Maybe see if they'll go to £50, but that's almost 20%!

The manufacturer won't issue any authorisation for them to return the machine, so offering you an allowance - assuming it's still working fine - is a lot cheaper than writing off a whole washing machine, so you may be able to go a bit higher.

Hintza

partan wrote: »

£265. I'd imagine a dented machine is pretty worthless to them.

You will be surprised go to Comet Auction site and the prices will amaze you.

They will sell it for £225 (ish) the expensive part for them is collection and re-delivery etc

mattyprice4004

£40 is reasonable, I'd keep it.