Has my PC been hacked?

continualdiamond

Had a phone call recently on my home phone and saying that out pc has been sending malicious files to microsoft blah blah and they hung up when we pressed them for their company name and phone number. I posted about this on another thread a few minutes ago. then I had a call on my personal mobile from a number that said "blocked". Thinking this was strange I went onto the microsoft page and it asked for our product id etc. but the id that came with our copy of vista is apparently "not from this country". Also the product key in the system details on control panel doesnt match the one on my windows vista box. So somehow its been changed. Also i've noticed for the last week or so, windows update wont run and it keeps telling me that windows encounted an unknown error code 80070490.
I'm just starting to freak out a bit now. someone please help

waddler_8

It's doubtful you've been hacked.

The product key won't match if it's an OEM computer (Dell, HP etc).

For the update problem, visit this page and run the MS FixIt.

http://support.microsoft.com/kb/958044

See if it resolves the update problem and you're able to update.

continualdiamond

I bought the copy of vista from a shop last year. so installed it off the disk. its not an OEM copy. thats why im not sure whats going on

DCFC79

Have you tried the ms fixit ?

continualdiamond

ran the fixer and it still wont update windows. it also says in my antivirus prog that ive had medium security risks (unauthorised access blocked set registery security key)
im really worried now

wealdroam

Why have you started two threads on this?

DCFC79

wealdroam wrote: »

Why have you started two threads on this?

In fairness to the OP 1 thread was primarily for the phone call the OP had and this 1 was for the issue of windows not updating.

continualdiamond

It was a seperate question that has now merged into one. my appologes

waddler_8

We can run some quick & simple checks for malware if you'd like.

Download DDS from the link below and save it to your desktop:

Link

After you've downloaded it and saved it to your desktop:

• Double click DDS to run it.
• When it's finished, DDS will open two logs:

1. DDS.txt
2. Attach.txt

Save both reports to your desktop.

Copy & paste the contents of just DDS.txt for now and post it here (you may need to split the log over separate posts)

continualdiamond

running DDS now

continualdiamond

.
DDS (Ver_2011-08-26.01) - NTFSx86
Internet Explorer: 9.0.8112.16421 BrowserJavaVersion: 1.6.0_30
Run by Tatz at 18:31:28 on 2012-04-16
Microsoft® Windows Vista™ Home Premium 6.0.6002.2.1252.44.1033.18.2047.829 [GMT 1:00]
.
AV: Norton Internet Security *Enabled/Updated* {63DF5164-9100-186D-2187-8DC619EFD8BF}
SP: Windows Defender *Enabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Norton Internet Security *Enabled/Updated* {D8BEB080-B73A-17E3-1B37-B6B462689202}
FW: Norton Internet Security *Enabled* {5BE4D041-DB6F-1935-0AD8-24F3E73C9FC4}
.
============== Running Processes ===============
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\nvvsvc.exe
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Program Files\NVIDIA Corporation\Display\nvxdsync.exe
C:\Windows\system32\nvvsvc.exe
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Program Files\IObit\Smart Defrag 2\SmartDefrag.exe
C:\Windows\system32\taskeng.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\taskeng.exe
C:\Program Files\DivX\DivX Update\DivXUpdate.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Common Files\Spigot\Search Settings\SearchSettings.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\IObit\Advanced SystemCare 4\ASCTray.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\Common Files\Apple\Internet Services\ubd.exe
C:\Program Files\NVIDIA Corporation\Display\nvtray.exe
C:\Program Files\Acer\AcerSync\AcerSyncSystemService.exe
C:\Program Files\Common Files\Adobe\ARM\1.0\armsvc.exe
C:\Program Files\IObit\Advanced SystemCare 4\ASCService.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Application Updater\ApplicationUpdater.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\mdm.exe
C:\Program Files\Norton Internet Security\Engine\19.6.2.10\ccSvcHst.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
C:\Program Files\Norton Internet Security\Engine\19.6.2.10\ccSvcHst.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Windows\system32\SearchIndexer.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files\Common Files\Apple\Apple Application Support\distnoted.exe
C:\Program Files\NVIDIA Corporation\NVIDIA Updatus\daemonu.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\DllHost.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\system32\Macromed\Flash\FlashUtil32_11_2_202_228_ActiveX.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Virgin Media\Service Manager\ServicepointService.exe
C:\Program Files\Virgin Media\Service Manager\ServiceManager.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Program Files\Virgin Media\Service Manager\ServiceManagerComHandler.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\ProgramData\HP Photo Creations\MessageCheck.exe
C:\Windows\system32\wuauclt.exe
C:\Windows\System32\svchost.exe -k secsvcs
C:\Windows\system32\wbem\wmiprvse.exe
C:\Program Files\Internet Explorer\IELowutil.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe