What should i do?

gk172

I bid and won an auction for a pair of boots that i have been after for a long long time and paid slightly over the odds for a worn once type auction but it was what i wanted for months and had hunted high and low for them so i was over the moon to take delivery of them this morning, till i read the box the size was out by one size making them slighly too big but not too bad with thicker socks on and on checking the auction the seller clearly states the wrong size saying they were too big and this type of shoes/boots are known for being too small so im a bit annoyed my longed for boots are not quite perfect but have decided to keep them anyway but what do i do regarding rating the seller? what do i write or the fact i am keeping them make for a decent rating? cold hard fact if the true size had been stated i would never had bit on auction.

lady_noluck

E-mail the seller stating the problem and see what they offer/ suggest. Tell the that you'd never have bought them if you'd known the true size and you're unsure as to what feedback to leave. It could have been a genuine mistake but don't be too soft on them. If they won't do anything then leave negative feedback as the seller is at fault and won't accept responsibility. If you wouldn't accept her answer from a shop, why should you from ebay?
Let us know how you get on!

gk172

Cheers for that, reading your reply, it did help me ask my self, would i go into a shop and buy the wrong size and pay over £50 the answer to that is no, which i politley stated in email and also took pictures of the wrong size on both shoe and box and asking for a friendly compromise to resolve this issue, so fingers crossed something will be worked out.

gk172

Ok update, seller has just got back to me and suggests to return boots to her and will all costs inc return postage, also stating she doesnt really want a neg, my dilema now is i would like to keep the boots as i cant find them in my size anywhere and have been after them for some time now, yes they are too big but a thick pair of socks makes them wareable, dilema now is do i shut up and leave some sort of feedback or do i approach seller for a reduction in what i paid as obiously i wouldnt have gone so high knowing they were the wrong size and if so how would i word it? as also i wouldnt like to be seen as a buyer who over bids then complains then tries to reclaim, which wouldnt have occured had the shoes been the correct size.


Can anyone advise what i should do even if it is shut up and rate seller

Tojo_Ralph

Well.... In all fairness, the seller has offered to rectify the situation and reimburse you fully.

soolin

gk172 wrote:

Ok update, seller has just got back to me and suggests to return boots to her and will all costs inc return postage, also stating she doesnt really want a neg, my dilema now is i would like to keep the boots as i cant find them in my size anywhere and have been after them for some time now, yes they are too big but a thick pair of socks makes them wareable, dilema now is do i shut up and leave some sort of feedback or do i approach seller for a reduction in what i paid as obiously i wouldnt have gone so high knowing they were the wrong size and if so how would i word it? as also i wouldnt like to be seen as a buyer who over bids then complains then tries to reclaim, which wouldnt have occured had the shoes been the correct size.


Can anyone advise what i should do even if it is shut up and rate seller

You got the wrong item it is up to you whether you accept the full refund the the seller has offered or keep the boots. I don't think you can ask for a partial refund, after all the seller has been fair in offering a full refund and at least if he gets them back he has the chance to sell them again stating the correct size.

Personally if you are happy with keeping them then just tell the seller you have decided to keep them and leave it at that. I would be cautious in leaving any feedback at the moment, a positive might not be appropriate yet I don't think a neg is either as the seller has offered a full refund. Even a neutral might reflect badly on you if the seller follows it up with a comment saying he has offered a full refund which you declined. Sometimes leaving no feedback at all is the way to go, unless of course he leaves you neutral or neg feedback first!

As a seller I would offer a refund in full assuming you are returning the boots in the same condition as you received them. I would not offer a partial refund, it's all or nothing.

Soo

gk172

Many thanks, my decision is to keep the boots and invest in more thick chunky socks and in the way of rating i was thinking of leaving a neutral one but stating good communincations and leave it at that as to be fair, seller is being fair. As it does come down to it - do i want the boots = YES.

gk172

Update, emailed the seller to say keeping boots as wearable with chunky socks and that all was fine, they then offered part refund as compensation and positive ratings were left for both of us:j

robnye

gk172 wrote:

Update, emailed the seller to say keeping boots as wearable with chunky socks and that all was fine, they then offered part refund as compensation and positive ratings were left for both of us:j

well done...... :T

misty

You were lucky to get a friendly seller who made a genuine mistake. I bought a bag described as in excellent condition - when it arrived it showed wear and tear and split strap not shown in pic. I asked for refund and seller offered partial refund which I refused - I would not have bid if it had been obvious. After about 8 e-mail from them 1 asking me to send pics of damage! they agreed to refund and I sent it back at my cost. They had 100% feedback and because I had been given refund and they e-mailed me to say mistakes happen - I left them a neutral rather than a neg feedback - they replied they offered a refund as good will gesture and bag hadn't been returned in same condition!!! I was livid and wish now I had left a neg. Won't give the benefit of the doubt again

carlachloe

You were very lucky to get that sorted out so well. I have had no luck on ebay I have bought a fake bag sold as authentic, a fake jumper sold as authentic, a diamond ring that should have been brand new that had to get reset as it was so worn and a playstation game brand new with packaging and it doesnt work (seller wont reply to emails) so I think thats maybe me finished with ebay just wish I could have been dealing with such nice sellers as you but it all comes down to you just dont know who you are dealing with and thats why ebay is so bad for fraud much easier to lie over an email than to somebodies face!! Paypal offer peace of mind if you pay through it and do nothing if there is a problem either I have found!! Its all a big con and its a shame because there are a lot of nice friendly ebayers out there (like me ;-) too!!!