Platinum engagement ring needs repairing...Please help!

Sunshine85

Platinum engagement ring ne

wealdroam

Sunshine85 wrote: »

My (now) husband was persuaded to buy a Platinum ring for over £1000...

Not that it matters, but who persuaded him... you or the retailer?


Sounds like user accidental damage to me.
Your household insurance should cover it.

meer53

Claws on rings are damaged all the time, i lost the diamond from mine because the claw broke completely off. I claimed on my home insurance. Why do you think they should repair it for free ? Maybe you should have taken out insurance on the ring when you bought it to cover things like this.

Did you query the increased price for the repair when EJ phoned you ? If you did, why did you leave the ring with them ? I don't think you have any come back at all. If they're willing to reduce the cost of the repair, i'd accept that and make sure it's included on your home insurance for next time.

Forwandert

Its not the jewellers fault you caught your ring. More hard wearing doesn't mean it is impossible to damage just its less likely to damage. Pay for the repair and if it happens again you be in the same situation again with another repair bill. If they're willing to reduce the bill a little they are going above and beyond what they need to do.

*Scarlett

Hi

I would have thought that a platinum ring would have survived normal use for more than 2.5 years.

Do you do a job that involves more than nomal wear and tear on the ring?

As an aside, I also have a diamond & platinum ring in which the stone came loose about 10 years ago. The jeweller repaired it and strengthened the fitting free of charge ( not a chain jeweller) so it's not impossible to expect this.

You might have a case under the "Sale of Goods Act"

If it turns out that you have damaged the ring youself, check if you have accidental damage cover on your home contents insurance before contacting your insurer. If you report the incident and you are not covered it will stll go down as a loss against your account.

Sunshine85

Thanks for the reply *Scarlett.

I am a secondary school teacher, so just normal wear and tear.

That is exactly my point - a platinum ring should last more than 2.5 years and as far as I am aware I did not damage the ring myself. I just looked down one day in the middle of a lesson and the claw was sticking up.

I will look into the "Sale of Gods Act".

I could just give in and pay the repair bill, but then what if it happens again!?

After a few internet searches I wish we had gone to an independent jeweller and not EJ! It seems a lot of people have had problems with the quality of items from EJ. We will not be buying anything else from them that is for sure!

Thanks again

Forwandert

The trouble your going to have with SOGA is 6 months after purchase you need to provide evidence via an independant report proving the fault was inherant and there is already now a report issued stating the fault is accidental damage.

Claws tend not to bend themselves up without some sort of resistance against something. If the stone just fell out without much claw movement I think you possibly stood a chance but not if you've caught it.

Poppy9

OH used to be a goldsmith and it's a common problem claws lifting and stones coming out. Sometimes it's just a gentle knock, or a catch on clothing or even a build up of dirt in the ring.

Most decent jewellers will tell customers to bring the ring in at least annually for a clean and inspection where lifting claws will be pushed back down.

Anyway £450 to reset the stone and repair claw is a rip off. Ask around and find an independent repairer. Preferably not attached to a jewellers, just a workshop. If you are in London or Birmingham you should have no problem finding one.

In future take your ring in for regular cleaning, checking. You would be surprised at the muck that accumulates in rings.

meer53

Sunshine85 wrote: »

Thanks for the reply *Scarlett.

I am a secondary school teacher, so just normal wear and tear.

That is exactly my point - a platinum ring should last more than 2.5 years and as far as I am aware I did not damage the ring myself. I just looked down one day in the middle of a lesson and the claw was sticking up.

I will look into the "Sale of Gods Act".

I could just give in and pay the repair bill, but then what if it happens again!?

After a few internet searches I wish we had gone to an independent jeweller and not EJ! It seems a lot of people have had problems with the quality of items from EJ. We will not be buying anything else from them that is for sure!

Thanks again

If you looked down and suddenly saw that a claw was sticking up whilst you were in a lesson then i would assume that you had caught the ring on something to cause this. It wouldn't have just happened without this.

It doesn't matter how much a ring costs, if the claws are caught, they will bend. The ring i lost my diamond from cost over 5k, the price of the ring doesn't make any difference really.

EJ and other high street chains aren't really high quality jewellers, they buy in large quantities from manufacturing jewellers. You're much better off if you can afford it to go to an independant jeweller.

Lifeforms

Lets be clear here that the ring itself isn't damaged worn, broken etc. One of the holding claws has popped up right?
The only way to do that is for it to have been caught by something. That is either by something you were doing, or wearing, or carrying or even something as silly as gloves on whilst wearing it, and a thread catches it and lifts it.

I'm afraid the line of x 300 miles away damaged it wont lie with the company. You've had it looked at and the report concurs that it was lifted by some thing, rather than a manufacturers fault.

Just because it cost over a grand, and just because it's hard wearing, does not cover human error, which is the case with this ring.

If you get a reduced cost from the jewellers, then I'd suggest you bite their hand off, and run with it. OR go via house hold insurance, and under accidental damage.

fluffnutter

Why has the OP been edited?