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The bank have lost my loan agreement!

Hi

I wonder if anyone else has been in this situation... I wrote to Natwest to request a copy of my loan agreement and they have written back to say they have lost it!

It's a large loan taken out in 2005 and I can't remember whether I am paying/signed up for PPI. They sent me a statement of financial information but this is very basic and it's not obvious whether I am paying PPI. I pay a set amount each month and no apparent separate amount for PPI but think this could be included in my overall monthly payment, not sure it has to appear separately on any statement...

On the basis that I can't check my original agreement and the T&C's, I'm a bit stuck as to what to do. If anyone has any advice, it would be greatly appreciated.

Thanks

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