Eon, a crossed gas meter and disconnection - advice?

Jon160981

A newbie, looking for advice please.

I today found out that I have being paying someone elses gas bill for six year s today due to a crossed meter, I found this out after having no hot water this morning, a repair call out for the boiler, much confusion for the enginer and then told that what we thought was our meter was someone else's, and that ours had been disconnected yesterday.

It turns out that my bills have always referenced to what I thought was my meter and both eon and I have provided readings from is actually someone else's and that my unknown until today meter has been disconnected because the bills for that meter had been going to another property and as it had been empty for sometime and unpaid resulted in disconnection.

Promises were made today to reconnect our supply and not met, further calls resulted in being told it was too late to get someone to reconnect it and as a result have to wait for a further call on Saturday to find out if t can be done then.

My question is if found to be a cross meter and not my fault can I really be expected to wait an undetermined amount of time for reconnection or be expected to foot any re connection costs

Terrylw1

The don't have to pay reconnection charges since the disconnection for non payment was made by another supplier who you have no valid contract with.

Its a mix up and your current supplier need to sort out the meter number against your MPRN in the agent and dustributor databases. They also need to sort out your consumption, which is a harder task for them since your readings have always Ben wrong. Be careful with this because if you use more than the other occupant, the supplier may try to land you with this bill. You should push for the billing code and not pay further back than 12 months as a crossed meter is an advanced metering problem for suppliers, let alone customers.

I would definately suggest you contact the Eon rep on this board, crossed meters are difficult to resolve.

They have disconnected you in error, you should pursue this stating you want reconnection fast. The other supplier need to be involved in someway to resolve all this but that's between Eon and the agents to update this to prevent it happening again.

Former_E.ON_Company_Representative:_Malc

Hi Jon

I'm really sorry we've been billing on the wrong gas meter and have subsequently disconnected the supply as a result. Has the gas now been re-connected?

This should've been dealt with as an emergency appointment with a set time for reconnection. It certainly shouldn't have been left open-ended.

Unfortunately, crossed meters do happen and we've a dedicated team who deal exclusively with these issues.

As Terrylw1 says, we need to match up the Meter Serial Number with the Meter Point Reference Number (a number unique to your property) and the postal address.

Was the property part of a new development 6 years ago? This problem tends to happen more often, though by no means exclusively, with new builds?

If it was part of a new build, extra details like a plot number would also be useful.

We'll re-bill your account from the beginning using as much info we have about your usage. This will take into account seasonal fluctuations.

Again, as Terrylw1 says, the Billing Code may apply here. This is where we're at fault for not providing you with an accurate bill. If the code does apply, we'll not charge for unbilled gas usage that is more than 12 months old from the date the problem was put right.

Should the Billing Code not apply and you're left with additional charges, we'll be happy to spread these over a more manageable period. This can be up to a similar amount of time it took to sort out the problem.

If you've not already spoken to them, talk to our crossed meter guys, as they'll be able to give you more details. Alternatively, drop an email to the address in my Profile if you prefer. I'll be happy to talk to them for you.

Malc