Ferroli boiler warranty

ferroli_hell · 13 April 2012 at 6:43PM

Hi I will keep this short and sweet,,I got a new boiler fitted 6 months ago and it failed I contacted ferroli ( I wont go into how hard that was ) anyway they sent an engineer and it was repaired it broke again 3 weeks later and went through the process again the engineer wrote the boiler off and told ferroli to replace the boiler..The new boiler arrived today but its a different model and is a lower spec than the one I bought 26kw as compared to the 28kw I bought ..Ferroli have told me that my boiler is discontinued and that they cant replace it like for like I told them that I wanted my boiler replaced with a 28KW or better and that I wont except a lower spec boiler because it would not suit my property.. they said if I pay £250 i can have a 30 kw boiler because they dont have any 28kw due to my boiler being discontinued ..just wanted to know my rights here as my boiler was still under warranty can i refuse the lower spec and demand a free higher spec or can I demand my money back for the boiler that failed...

macman · 13 April 2012 at 9:03PM

They should replace it with an equivalent or better rating.
But preferably with anything but a Ferroli...so if you can get a refund instead (most unlikely), tear their arm off and then go buy a proper boiler.

ferroli_hell · 14 April 2012 at 11:19AM

macman wrote: »

But preferably with anything but a Ferroli...go buy a proper boiler.

seems to be the general view across the net..how they are still in business

wish I had seen the reviews before I let the installer buy a heap of rubbish.. whats more annoying when the boiler first failed it scalded one of the kids and after it was repaired and failed again the engineer said that I was lucky that I didnt get electrocuted due to a burnt out wire..this was all reported to ferroli there reply was simple "sorry about that.."?????

macman · 14 April 2012 at 11:49AM

If they refuse a boiler of equal or greater spec, then start a civil action against them via the small claims process. That'll hopefully get you the cash instead of another Ferroli.

jayship · 14 April 2012 at 12:23PM

Talk to Trading Standards in your area. Usually they are very helpful.

Ionkontrol · 14 April 2012 at 12:33PM

I must have been really lucky. Had a Modena 80e for 13 years and it's been totally reliable, bar a couple of thermistors that I changed last year., Didn't even service it for the first 12 years.