Holiday !!!! up. Need help desperately please!!

unholyangel

Chewchewcheroo wrote: »

Cheers for the responses everyone. To confirm, they took £1350 from my account without authorisation. During this time they were supposed to be looking to reduce the price in view of the error. Looking at the responses, I guess my only option is to go for a refund

Are they only taking the £1350 or are they planning to take the rest?

Just with you saying they were looking to reduce the price, perhaps they've managed to find something a little cheaper?

paddyrg

pendulum wrote: »

They are never entitled to assume you'll agree to paying extra and just take the money without authorisation, and especially not such a large figure as that.

Because neither of us were inon the phone call, we have to do a bit of guesswork as to what each party thought was happening. What I meant was someone obviously got the impression the OP had agreed to complete the deal, so was putting things right, not that OP was holding out for a £660 holiday they had been told was a mistake, but didn't want refunded.