had bank account debited £30 by techelp&idprotect

surfsteve

Has anyone had the same problem. i havent set up a direct debit for anything and want to track where this payment went and to stop it happening again. thanks
steve

bluebird

If you havent set this up then contact your bank immediately to stop any further payments.

YorkshireBoy

Google throws up some possibilities. Try it?

ylesia

Have you recently upgraded a phone through the carphone warehouse or bought a new phone through them? When I upgraded I was informed that I would be automatically set up for the tech help and protect and the insurance (even though I didn't want to) and was given 2 numbers to phone in order to cancel.

I never received any paperwork about either policy, I called both numbers to cancel. Both of them then proceeded to set up DDs and take the money anyway (the £30 is for 6 months worth).

I contacted my bank (Nationwide) and told them that both companies had been instructed to cancel and that I wanted them to recall the money under the DD guarantee. They were little relunctant at first and said I should contact the companies but I insisted. The money was refunded and I have never heard anything since.