Worx Tools

london-user_2

Does anyone know how to get beyond the Worx Customer Service and to management with a complaint?

Worx Customer Service refuse to give an address, 'phone number, email or name of Managing Director, Head Office etc etc.

The operators at Customer Service are very polite, take your details but..... have been having problems since October on such a simple matter it just needs someone to take ownership of the problem and sort it which the operators are not authorised to do.

I cannot find anything on the web for Worx other than their sales site. Anyone know who owns them? Where they are based? Anything that will allow me to get beyond the 0871 number?

Thanks in anticipation

Lorian

Chinese company.

Try (from one of their websites - worxtv.co.uk)

14.) NOTICES.
All notices to us shall be in writing and sent to:

Positec Power Tools (Europe) Ltd
Pinewood
Chineham Business Park
Crockford Lane
Chineham
Basingstoke, Hampshire, UK
RG24 8AL

Office: (01256) 698040
Fax: (01256) 698220

Group site is here:

http://www.positectoolgroup.com/contact-us/

london-user_2

Thanks, that is so helpful Lorian. MoneySavingExpert to the rescue again.