refund of deposit

janey70

im shocked they would do that ? there a large company with offices round the country thought they would be trusted ?

princeofpounds

im shocked they would do that ? there a large company with offices round the country thought they would be trusted ?

A) Anyone can become a letting agent or estate agent. Higher minimum qualification standards to work in Burger King (where you need at least food hygiene training). So quality and ethics is a very variable thing in the sector.

It's the Landlord's responsibility ultimately to protect deposits, and many are amateurs or even actively flout the system. So even if you have ae very professional agent that's no guarantee of anything.

BitterAndTwisted

Letting-agents rarely treat returning other people's money with any urgency. Unlike monies which are due to them.

Your daughter should get onto the DPS site NOW and claim the whole of her deposit back. That is where the money is, with DPS. The agent just needs to confirm that they agree to having it returned in full.

This stuff about checking invoices is codswallop: if there were no cleaning or repairs required upon check-out, there would be no invoices to look at.

Notmyrealname

janey70 wrote: »

hi after some advice about getting my daughters deposit back from a letting agent !
my daughter rented a flat off a well known letting agent after 6 months handed in her notice at the property and had the inspection done to make sure there was no damage etc to the property which there wasnt this was the 6th of march ;few days later they sent me a copy of the inspection which was all in order and said she would contact me within 10 working days but no one did so i emailed them back and she said she was waiting for letter off landlord to confirm he was happy to refund deposit ,so a week later she emailed us and said she had received the letter and would release the deposit and should take 3 to 5 working days .
that was 2 weeks ago last week i emailed her again stating no money or contact had been received she replied she would chase it up with the accounts dept ,a week later still nothing so rang her on Tuesday and got same reply that she would chase it up and be in touch ! but 2 days later still nothing ! i have sent her another email saying that im not happy basically and would like my deposit back or would take it to higher authority . but im at a loss at what else to do where do i stand ? who can i contact apart from the person who is dealing with this ?:mad:

Why are you contacting them? It has nothing to do with you. The contract was between the LA/LL and your daughter, not you. As far as they are concerned it is your daughters deposit, not yours.

Perhaps your daughter would get more joy if she sorted it out rather than you.

Notmyrealname

janey70 wrote: »

im shocked they would do that ? there a large company with offices round the country thought they would be trusted ?

Personally I don't know why they're even speaking to you as it is none of your business. There are some serious DPA rules being broken.