Ending PCP after 4 months

RDG

The courtesy car will depend if they have any in, I know from experience that there can sometimes be a wait. But if the car needs to go in tell them you have to have a car to get to work. They can often find something.

If they wont give you a car contact Fiat Uk and talk to them about the problem they will usually do something about it to help, may authorise a hire car for you if no courtesy cars are available for example.

The dealer has obviously seen the problem before if he told you to try putting different fuel in as a first step. If he gave you this advise then it obviously sounded like an engine management hiccup. As its come back it wasnt that and they are now trying the throttle mapping. Sounds like they are following a troubleshooting proceedure.

whosthatgirl1989

RDG wrote: »

The courtesy car will depend if they have any in, I know from experience that there can sometimes be a wait. But if the car needs to go in tell them you have to have a car to get to work. They can often find something.

If they wont give you a car contact Fiat Uk and talk to them about the problem they will usually do something about it to help, may authorise a hire car for you if no courtesy cars are available for example.

The dealer has obviously seen the problem before if he told you to try putting different fuel in as a first step. If he gave you this advise then it obviously sounded like an engine management hiccup. As its come back it wasnt that and they are now trying the throttle mapping. Sounds like they are following a troubleshooting proceedure.

I told them I needed a car for work but they just said "well we haven't got any". I missed a whole days work on Thursday when I had to get the car to them.

Fiat rang me to ask if I'd been given a courtesy car and I said no. They said I am entitled to one so I'm a bit annoyed I can't have one. The garage said I need to give 2 weeks notice if I want a courtesy car which is ridiculous as how am I going to know if my car will break 2 weeks before it happens?

RDG

Thats really frustrating so many dealers are useless at customer service. Sometimes you need to stand your ground with them and point out that you are entitled to one, if the problem is preventing you using the car then they need to sort something out. If they still wont budge then ask to use there phone to call Fiat customer services there and then. I think some dealers just dont have any respect for peoples situations.

In future if the car needs to go in and the dealer wont/doesnt have a car call Fiat in advance and ask them to sort it out. As ive said they can sort out hire cars if necessary. I know of this having been done for other people.

chanz4

It does say courtesy cars are subject to availability, garages dont have an unlimited supply of courtesy cars

sternabout

You paid on finance. Therefore:

Phone the Financial Ombudsman Service and ask them to set up a complaint against the finance company for unsatisfactory goods (that way it cannot deny receipt). As soon as eight weeks passes from then, phone again and ask to continue with the complaint. The finance company is liable and will put pressure on the dealership to actually sort matters out.

Keep records of when you contacted the supplier about the problem (recorded delivery letters if possible) and every occasion when you are without use of the car - you may be able to claim a refund of payments for any loss of use.

Keep all records of repairs attempted (demand job cards for these) and any consequential losses incurred (eg bus fares). Submit these to the FOS when the case is allocated to an adjudicator.

If you can prove you reported the fault to the finance company or supplier within the first six months of purchase then the finance company will almost certainly have to pay to have a full independent inspection. If this shows the car was faulty at point of sale, you get everything back (minus an allowance for use) or full repair; and money for loss of use, consequential losses and distress and inconvenience caused.