Laptop dead after 8months, only came with 3month warranty, help

j0hn80y

Bought a grade A referb laptop from laptops direct last August.
It died in December and had to have a new motherboard which was fine, they sell referb laptops with just a 3 month warranty.
It died again today, computer expert says its totally dead, can't exactly remember what he said but he's on a give me a written report, the parts that have gone tho are the main important bits, I.e motherboard... Again
I'm 99% sure this is the perfect example of the fit for purpose act but not sure hows the best way to go about it, I've messages them saying its not on, ridiculas in fact that I should have to pay £300 for a laptop that only lasts 8 months and I'm going to phone them in the morning but need o prepare my argument... Help needed please

wealdroam

Start your preparation by reading two MSE guides...

Consumer Rights

How to Complain

arcon5

J0hn80y wrote: »

Bought a grade A referb laptop from laptops direct last August.
It died in December and had to have a new motherboard which was fine, they sell referb laptops with just a 3 month warranty.
It died again today, computer expert says its totally dead, can't exactly remember what he said but he's on a give me a written report, the parts that have gone tho are the main important bits, I.e motherboard... Again

Where was the motherboard from? The people that sold you the laptop or elsewhere?

I'm 99% sure this is the perfect example of the fit for purpose act but not sure hows the best way to go about it,

Sales of Goods Act 1979

I've messages them saying its not on, ridiculas in fact that I should have to pay £300 for a laptop that only lasts 8 months and I'm going to phone them in the morning but need o prepare my argument... Help needed please

You catch more flies with honey than vinegar (or however the saying goes).

j0hn80y

When it orinally died, laptops direct sent I back to acre for the repair, I asked since the mother board was now a new part would it have a full years warranty, they said no, just another 3 months (which he wouldn't have even said if I'd not questioned)

babymoo

I gotta ask and I'm really sorry but why would you pay £300 for a refurbed laptop when you can get a brand new one for the same price with a lot better warranty?

shaun_from_Africa

babymoo wrote: »

I gotta ask and I'm really sorry but why would you pay £300 for a refurbed laptop when you can get a brand new one for the same price with a lot better warranty?

£300 for a refurb may be a very good deal if the laptop is one with a good spec.
Without knowing the make and model of the computer concerned, there's no way to tell if it was a good or bad deal.

ThumbRemote

In short, the warranty is irrelevant. Ignore it, it'll just confuse matters.

Does the info from the written report state it's an inherent problem? (it sounds like it does, just after clarification)

Contact Laptops Direct and tell them the laptop is faulty. Under the Sale of Goods act they are responsible for a remedy; tell them if you require a repair, replacement or refund (you may not get what you want, but that's another bridge to cross when they accept their responsibility). State that you have an independent report which says the problem is inherent and not due to misuse.

If they argue, which they almost certainly will, write to them saying the same thing and enclosing a copy of the report. Also say you are prepared to take the matter to the small claims court if required.

j0hn80y

The spec of the laptop was the best I could get for the money, 6gb ram, windows 7... The rest I forget, but was good

Had this responce from laptops direct this morning


11/04/2012 8:40:03 AM Jill Thacker Wrote:
Dear Mr Ingham,

Thank you for your e message dated 10 April 2012.

We are very sorry you are unhappy with our return policy but unfortunately we would not be able to repair this free of charge.

We are sorry we could not give you a more favourable response on this occasion.

Regards


So I wrote this back, was it right?

11/04/2012 12:21:21 PM John ingham Wrote:
There lies the problem doesnt it, you have a duty of care and as this problem is inherit and not due to misuse (which my report confirms) I am intitled to a repair, replacement or a refund, I dont expect every one of your operators to understand the full sales of good act so if you can pass is complaint onto a manager it might help things, I have looked deeply into my consumer rights on this occasion and as its after 6 months and the responsibility lies with me to prove the problem was there when the laptop was bought which I am confident, for this type of inherit problem with electrical goods which under the "fit for purpose" clause I am covered for up to 6 years.
You have denied me my backs statutory right in the first instance, which is criminal in its self, I would like this to be delt with.
I wont be fobbed off by you and if in the end this problem isnt resolved, I am happy to resolve this in small claims court, I feel this is exactly the type of case the sales of goods act 1979 was made for

tomwakefield

It was probably worth getting someone to look over it before you sent it as there are quite a few errors with spelling/grammar/using the wrong word.

Inherent, not inherit.
Entitled, not intitled.
Excessive use of commas when full stops should have been used.

Presentation is important.

I would have written something along the lines of

Dear Sir,

Attached is a copy of an independent report confirming the fault is inherent, demonstrating the laptop was not of merchantable quality in accordance with Sale of Goods Act 1979 Sec 14.2.

Please indicate what action you will take to remedy this by [date]. If no resolution is reached by this date, I will be forced to take legal action.

[If necessary] I will also need to be reimbursed for consequential damages incurred as a result of your breach.
[Itemise costs with evidence such as invoice or receipt - your independent report will come under this]

Regards

[Name]

Other people may have suggestions.

j0hn80y

I'm not the best at spelling but what doesn't help is this flippin iPad! If I don't get a good responce from them, I will attach the report and use your last comment

nomoneytoday

did you use a credit card to purchase it?