Virgin Credit Card strange happenings...

MT-01

Hi all,

I recently performed a Money Transfer to my Current Account from my Virgin Credit Card, it was offering 0% for next 12 months or so.

It's something I have done before on a few occasions, the money normally takes a couple of days to appear in my current account but has taken a couple of days longer due to the bank holidays and weekend.

Immediately after requesting the transaction, the amount came off my available credit and appeared in my pending transactions.

So the money, £2500 appeared in my current account today and i decided to check my Virgin account online, and to my suprise It shows Zero balance, £4100 of £4100 available and NO pending transactions.

What is going on here!? I'm not going to ring them, if they continue to tell me I don't owe them anything, then thats fine by me!

Just wondered if anyone else has had a similar experience?

Thanks

virgo17

I'm not sure what Virgin are up to at present. I made a Faster Payment to my account before Easter but upon checking my on-line account I see that I have been charged a late payment fee and found that my payment was only credited yesterday. Even taking Easter out of the equation I would have expected the payment made on 5th April to have been credited earlier.

I have queried this with an on-line message but after two days have not received a reply. I know they were looking to reduce staff and close down their Chester control centre, so not sure if this is part of the problem.

I have a number of other credit cards and am wondering if it is time to say goodbye to the Virgin CC.

Bravehearted_2

Rest assured they will rectify this - give 'em a few days.

These card companies never lose money in such fashion. If you love yourself, don't go aspending.

chanz4

It will be picked up when they do an audit, I must say how dishonest of you however

YorkshireBoy

virgo17 wrote: »

Even taking Easter out of the equation I would have expected the payment made on 5th April to have been credited earlier.

Your payment was received (or even sent?) after 4pm on Thursday 5th.

As such, it will be processed the next working day...which was yesterday, Tuesday 10th.

Cell

And yet I made a FP to Cahoot CC (Santander) on Sunday and it was credited online the same day.

Compare that to M&S. Payment made Sunday and it will only appear tomorrow.

There really should be some consistency.

DebtFreedom_2

Knowingly withholding money is, erm, theft. The rest of us will have to pay for your ill-gotten gains, MT01.

YorkshireBoy

Cell wrote: »

And yet I made a FP to Cahoot CC (Santander) on Sunday and it was credited online the same day.

Compare that to M&S. Payment made Sunday and it will only appear tomorrow.

There really should be some consistency.

In your first example, what date was the transaction given at Santander? My guess, based on my experience, would be Tuesday 10th.

Your M&S payment needs to find it's way from their holding/collection account and onto your account (just like the OPs needed to find it's way from the Co-op collection account to their own MBNA card account).

The payment services directive governs maximum transaction times. And in both your cases, and that of the OP, all organisations have complied with them.

Payment due dates are the latest you must pay by...not a target to achieve. But if you do want to maximise the interest free days, then DD is the only way to do it because a payment due on Good Friday wouldn't have been collected until Tuesday 10th...some 4 days later.

Cell

YorkshireBoy wrote: »

In your first example, what date was the transaction given at Santander? My guess, based on my experience, would be Tuesday 10th.

Just checked. I actually paid it on Bank Holiday Monday and it says 9th on the Cahoot website.

It usually appears within three hours whatever time of day or night I pay it. Most impressive.

I'm not saying that anyone's doing anything wrong, just that there is no consistency.

oscar52

Do you by any chance also bank with the Santander group?

Cell

Nat West, so not related.