Wheel bearing replaced, failed within weeks

honey06

Hi, the wheel bearing was replaced on my car by a local garage ( not a manufacturer specialist- its a boxster)
They said it was a Porsche part.
The car has just made a horrible grinding and bumping sound from the rear and I think it's the wheel bearing.
The garage are coming to collect the car and check it out, but I
Anticipating they may say its something Porsche will have to sort not them as its a Porsche part.
How do I stand legally?
My view is that they provided a service and as such are responsible for their work and for the parts they provide when doing that work?

custardy

they should repair the problem(assuming its related to the original repair)
where they sourced the part is neither here nor there

colino

The bumping sound doesn't sound like a wheel bearing to me. If it is, they should replace FOC, but be prepared for them coming back to you saying its a shocker/mount instead that is gone and you need a firm quote from them for their collection and repair.

Premier_2

honey06 wrote: »

Hi, the wheel bearing was replaced on my car by a local garage ( not a manufacturer specialist- its a boxster)
They said it was a Porsche part.
The car has just made a horrible grinding and bumping sound from the rear and I think it's the wheel bearing.
The garage are coming to collect the car and check it out, but I
Anticipating they may say its something Porsche will have to sort not them as its a Porsche part.
How do I stand legally?
My view is that they provided a service and as such are responsible for their work and for the parts they provide when doing that work?

A failed wheel bearing does not usually make a bumping noise.

Let the garage check it out and advise you of what the fault really is and their recommedation of how to address the issue.

Edit: colino beat me to it

s_b

let garage tell you the problem honey before you start firing from the hip at them
if it is a wheel bearing that they replaced then yes its down to them but at this stage it could be anything

Notmyrealname

It doesn't sound like the wheelbearing. Could be a spring or bush.

Strider590

Sounds to me like a spring has given up and with the already low ride height on those cars, there's a good chance the tyre could be catching on something it shouldn't.

I'd get it check by another garage to make sure it wasn't just some numpty leaving something loose......

Also, I know it's only a Boxster, but did you really leave it with the garage? Have you any idea what can happen to customers cars if they own anything more sporty than a Fiat Punto?
Take it to the wrong place, forget your mobile, go back and find your car doing donuts in the carpark.........

Weird_Nev

If it is a wheel bearing, Grage should replace it gratis as the parts they used would have a 1 year guarantee on it.

Let the garage tell you what it is though!

withabix

Sounds like it could be something in the rear brake assembly that has come loose when they were doing the wheel bearing.

Makes a right racket when that happens (and wrecks the brake assembly) - had this on my old X-Trail.

gilbert_and_sullivan

Your car is something you should only entrust to a specialist, indy or main dealer the choice is yours, it is not the type of car to let just anyone loose on.

honey06

hi,
thanks everyone for the advice
i didnt have time to post any more information yesterday.

the garage picked the car up and my pal who is a petrolhead went along with it/them. he watched the mechanic.
Apparently my car has a drum brake for the handbrake, and it was the springs for that which have gone (and were making the horrible noise as they rattled around)
it may be coincidence that this happened just after they replaced the wheel bearing...... but my gut instinct is that it seems unusual timing and pal did note that as the mechanic went to use a hammer screwdriver? (ine that you hit to unscrew) the bolt/screw was already loose so perhaps they didnt put it back together properly.
anyway, will wait and see what happens when they have got the new screws etc.

Gillbert & SUllivan- yes you are right I think. This is a garage used to dealing with high end sports cars & supercars, but I think it may be better to stick to one specialising in Porsche in future