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Npower rep help please.
Hello.
My dad is with Npower duel fuel.
He has an online account and in October went to Winterfix but when the price went down he changed again in February.
His DD was £82 in September then £124 in October until he changed again when it went down to £44.
His online account says bill will be ready on 4/04/12 but it is nearly a week later and no online bill.
Can you tell me if there is a problem with Npowers's billing system or is it just late.
Thank you.
My dad is with Npower duel fuel.
He has an online account and in October went to Winterfix but when the price went down he changed again in February.
His DD was £82 in September then £124 in October until he changed again when it went down to £44.
His online account says bill will be ready on 4/04/12 but it is nearly a week later and no online bill.
Can you tell me if there is a problem with Npowers's billing system or is it just late.
Thank you.
0
Comments
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Sometimes bank holidays can delay billing routines but it should have recovered by now but the upload to the online might be afterwards. How long is it normally for it to update?
Since the npower rep is responding to some posts, why not contact him via those links.:rotfl: It's better to live 1 year as a tiger than a lifetime as a worm...but then, whoever heard of a wormskin rug!!!:rotfl:0 -
Hi Boohoo,
Thank you for your email to forumresponse@npower.com
I'm more than happy to take a look into your query. Could you send me some account or address details please?
Many thanks,
Adam
“Official Company Representative"
I am the official company representative of nPower. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE.
If we ask you to contact us, please do so using helpandsupport@npower.com - MSE Forum has temporarily allowed the display of our contact details in our signature due to a technical issue with our profile0
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